I have a Saeco Easy which I have probably run 2500 shots through and it is wonderful. But recently I have wanted a Decaf shot. So I carefully empty the bean holder all the way into the grinding mill and drop in some decaf expresso beans. Im not 100% confident that the beans I am grinding actually are making it in the same cup 1:1. I suspect there may be up to 1 shot worth of grounds buffered between the mill and actual shot. I dont know how to prove this (unless I have white coffee beans), but I had to disassemble an earlier Easy so my suspecion is not with out some experience.
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If you are putting the ground coffee into the little override container for decaf coffee I had the same problem because I was using a bit too much ground coffee so it dumped it out rather than making a cup. Once I ensured that I was using one level scoop only, not more, it worked.
After quite a bit of digging (not a lot of information out there on this), I found a handful of others who said that oily beans will cause this problem. Sorry I can't give you better news on that.
If you do wish to try a new bean though, you might want to check out this site:
The satisfaction guarantee is legitimate, and this is the only place I know where you can actually find out the roast date of your order (though you have to ask, he's happy to let you know).
HOw oily are the beans you are using ? cause oily beans will clogg up the grinder causing none or little to come out. Try running some really dry beans threw decaf beans are generally drier than most. If the amount of coffeee being ground doesnt increase then the grinder will have to be taken apart and cleaned out.
Well, when you set it that low it allows the water to pass very quickly and if the water passes very quickly there may not be sufficient time to absorb the coffee; hence weak coffee. The setting should be reset to the middle, at 10, and tried again. Then, if you want to change it move it only one or two numbers for enough cups to see if there is any change before you move it a large number. Going higher or lower makes it pass more or less quickly with results accordingly.
You may also have the dose set too low and you may want to set it higher increasing the amount of coffee in each dose.
Then again, since it was used, you don't know if the machine was taken apart by someone who reinstalled the machine with the dials you are using out of whack with where they should be set.