Question about Gateway GT5032 (827103078121) PC Desktop

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Moved and new internet service now MS Office wants a product key`

Hi - I recently moved and after Comcast came to install new internet service / cable for my computer I am unable to open any MS Office functions without being asked to reregister and input a product key. I bought the computer from Best Buy with the software already loaded so I do not have this information. Thanks.

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  • Caryn123 Jun 21, 2008

    MS Office 2003

  • Caryn123 Jun 21, 2008

    I don't have that, unfortunately, Best Buy installed the software and I don't recall if they gave us anything as it has been about 2 years.

  • Simon Vann
    Simon Vann May 11, 2010

    Which version of Office are you using?



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Ok, have you tried to do a system restore to a time when it was working?

To do this :

Click Start -> All Programmes -> Acessories -> System Tools -> Sysytem Restore.

Select 'Restore my System to an earlier time'

Click Next

Select a date from the calender when it was work (Only Bold dates can be selected)

Click Next.

Follow the remaining instructions.

After this has completed, your system will restart.

This can be undone if needed

Posted on Jun 22, 2008

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The computer should have come with a document envelope that contains all the software that is pre-loaded (backup copies) along with the license sheets.

Posted on Jun 21, 2008


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