a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The printer automatically aligns the print cartridges after a new print cartridge is installed. You can also align the print cartridges at other times to ensure optimal print quality.
To align print cartridges:
1. Load letter-size or A4-size plain white paper in the In tray.
2. Open the printer Toolbox.
3. Click Align the Device.
4. Click Align , and then follow the onscreen instructions
Here are directions for how to open the printer Toolbox, in case you don't know:
The printer Toolbox contains a number of useful tools to enhance the printer performance.
Use the printer tools to perform the following tasks:
• Set the Auto-off function
• Clean the print cartridges
• Align the print cartridges
• Calibrate color
• Print a test page
• View estimated ink levels
To use the tools, open the Printer Properties dialog box, click the Services tab, and
then click the Service this device button.
AND, in case you don't know how to open the Printer Properties dialog box, here you go! :
The Printer Properties dialog box is also referred to as the Printer Preferences dialog box.
Opening the Printer Properties dialog box
Follow these steps to open the Printer Properties dialog box:
1. Open the file that you want to print.
2. Click File , click Print , and then click Properties or Preferences.
Check the ink levels by opening the HP Solution Center. Click on "Settings." Click on "Toolbox." Click on "Services." Click on "Service this device." Click on "Estimated Ink Levels." A graphic will appear showing the estimated ink level in each cartridge.
Verify that the unit is on. Open the print cartridge door allowing the print carriage to move to the far right side of the unit. Once the print carriage has stopped, lightly press down on a print cartridge to release it. Pull the print cartridge toward you out of its slot. To replace the tri-color print cartridge, remove the print cartridge from the slot on the left. To replace the black or photo print cartridge, remove the print cartridge from the slot on the right. Place the cartridge in a plastic bag as it may still contain some residual ink and may leak.
Remove the new print cartridge from its packaging. Remove the plastic tape by using the pull tab, being careful to not touch the copper-colored contacts or the ink nozzles under tape.
Slide the new print cartridge forward into the empty slot. Gently push the upper part of the print cartridge until it clicks into place. The tri-color print cartridge fits into the left slot. The black or photo print cartridge fits into the right slot.
Close the print cartridge door. If the print cartridge alignment sheet prints, load it on the left front corner of the scanner glass with the top of the page to the left. Verify that there is plain paper loaded in the input tray, and then press the "Scan" button to align the printer.
ok, most likely your printer cartridges are off. In order to fix this, you can use windows to align them. Click start > Control Panel > Printers and Faxes, and right click the printer thats giving you trouble. Then go to properties. Next, go to the services tab, and click align the cartridges, and continue from there.
from Windows Desktop, click Start, settings, printers, locate and right click on the icon for your printer. Go to Properties, Advanced, then print processor, make sure that the options WinPrint, and Raw are selected, then click ok back out, try printing again.