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First request the phone's IMEI code by contacting customer service for T-Mobile. If you've been a customer long enough, T-Mobile may send the IMEI code, or the code identifying the specific phone, in a few days.Turn off the Sidekick Slide. Remove T-Mobile's SIM card, which is located near the battery. Insert the new provider's SIM card.Turn the Sidekick Slide back on. The phone will detect the new code and ask for the IMEI code. Enter the code. Now the Sidekick will operate using the new network.
Here is your solution: Now follow these steps to a "T" don't do any shortcuts etc, this is "across the board" for all sidekicks it worked on my Sidekick Slide and on my Sidekick 2008.
1. Remove battery and the SIM card from the devise. 2. Flip the sidekick open; press and hold the letter "r" on the keypad 3. While holding the letter "r", place the battery back in the device. DO NOT INSERT SIM CARD YET. 4. The Sidekick will restart itself twice. Please make sure not to let the letter "r" go until it has fully rebooted. 5. Once it has fully rebooted, remove the battery, reinstall the SIM card and battery. 6. Power up device. 7. Once the device has fully rebooted, all prior information should be erased from the device and it should be restored back to the default factory setting.
Yeah, I can help. On the sidekick 08 when placing the card make sure you place the card with the cut edge facing the battery. This phone work with the sim card facing the opposite way. Hope this help:)