Hi, my e250 will occasionally when changing the volume have the volume completely go away and then the dial will not work to turn it up. I have upgraded to the latest firmward but that didn't correct the problem. Any help would be greatly appreciated.
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Given the troubleshooting steps you have already performed, the only other thing to try would be a different set of headphones. If that is not successful, checking and updating the firmware is a last ditch effort. Failing at that, you're looking at failed components and either official repair/replacement or to be comfortable with component-level work with the innards using a multimeter and soldering iron and hoping that you can find what failed.
If you open windows media player and click on Sync, you should see on
the left side three groups: Play lists, Library, and Sansa e250. When you
click on Sansa, you see the list of albums/songs in the main panel.
Click on one album or song to delete.
Occasionally a usb device fails to register correctly. Windows Help
suggests that you open device manager, find the offending usb device,
which will have a yellow triangle with an exclamation mark, and
right-click - Uninstall. Then let windows search for the device drivers
when a new one is discovered. It helps if Windows is up-to-date (windows
update). If things still fail, try a different USB port. USB hubs
generally don't work so well with music players.
turning on to change modes is your problem. If it's completely dead you may need to replace it or refurbish it. Or if the battery is completely dead plug it in all day until you can get it to turn on. ONCE ON then you can worry about getting it to connect. Try this:
There are two connection settings in USB: MTP and MSC. For some reason MTP is the default, but it doesn't connect properly on all computers. Select MSC and plug the player in again, the computer will recognize sansa e250 but not show the driver just yet. It is installing recognition software (just basic drivers - nothing heavy) and it doesnt tell you what its doing until its complete. WAIT FOR IT. Once it is complete you will see both the sansa e250 and the removable memory slot in your "my computer" now you're good to go.
You have an error in the firmware. This is damage than is irreparable by any user of a mp3 player. Call the company, tell then that your firmware was corrupted and ask how you can "hard boot" back into a "Fresh copy" of your firmware.
Problem solved! hope this helps!