Question about HP Officejet 5610 All-In-One InkJet Printer

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HP Officejet 5610 Fax Failure

I have the 5610 with Windows XP. My power cut out and when the 5610 turned back on, the display screen said, "Fax failure. Unable to send or receive faxes." Also, when I press the power button to turn off the 5610, it will display a "Shutting Down" message but it will not power off unless I unplug the cord. All of the cables are securely connected, the phone line is working, and I can still print and scan, but I cannot get the fax function to work. I even tried directly connecting the line from the 5610 into the phone jack and it still will not work. Any assistance would be very much appreciated!

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  • gbb2 Jun 28, 2008

    I have the 5610. It was being used as a stand alone fax machine temporarily while I getting my office set up. Everything was fine and then I tried to fax the other day and then the display screen said, "Fax failure. Unable to send or receive faxes." So I hit OK and it went away. Like the other person, when I hit the power button it displayed "Shutting Down" ...but never shut down. I had to unplug the power cord. When it started back up - the "Fax failure. Unable to send or receive faxes." ,message came up again..but that message wasn't displayed as when I disconnected power. All of the cables are securely connected, the phone line is working, and I can still print, scan and copy...but I cannot get the fax function to work. I too even directly connecting the line from the 5610 into the phone jack and it still will not work.

    I have since set it up with a Linksys wireless print server that 2 comuters are using. One has vista and the other XP. Both can print fine to it - but the fax is still not working. But the problem initiated without being connected to any pc or the print server. What can be done and how can I do this? Thank you greatly.

  • castroturf Nov 28, 2008

    I have the exact same problem. No solution yet.

  • Anonymous Feb 25, 2009

    will not send or receive faxes???

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You can try resetting the printer.
Step 1. Unplug the power cord at the back of the printer while the printer is still on
Step 2. Press and hold the # and 6 button on the printer while the power cord is disconnected. And keep holdig the two buttons until you plug in the power back again.
Note : do not release the # and 6 when you plug the power cord back in. keep holding the two buttons until the printer would turn on then turn off or the printer would say anything about "reset"
Step 3. Try sending a fax after the successful reset of the printer

Posted on Nov 29, 2008

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I have hp office jet 5610 all in one we are fascing fax problems
when i do fax first time fax received other side blank page sencond time right.please tell me what i do
zahidkhan39@hotmail.com
royalyorke@hotmail.com
0300-4303080

Posted on Aug 26, 2008

  • zahidkhan39 Aug 26, 2008

    when i start the fax first time screen showing the fax has been send and receiving side will blank papaer second time thay correct

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You may need to reinstall the driver set, which can get corrupted with power glitches.

www.hp.com for fresh drivers

Posted on Jun 21, 2008

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Fiend your solution direct from hp. Here is your solution...
HP Officejet 5610 Fax Failure - 237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
345

Posted on Mar 19, 2009

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