Question about DeLonghi DC312T 14-Cup Coffee Maker

5 Answers

Need a replacement carafe

Broke mine...can't find one on line or in a store. The De'Longhi website blows, too. Any suggestions?

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  • jennrey Jul 15, 2008

    I also need a replacement carafe. Please let me know if you found one.

    Thanks!

  • SMEVANS55 Aug 18, 2008

    CANT FIND REPLACEMENT CARAFE

  • cathaven Dec 06, 2008

    I've been looking for a replacement for 6 months. HELP!!!!

  • ljwentworth Dec 14, 2008

    Bought the Delonghi DC312T about 2 months ago. Loved the idea of the 14 cups the 12 cups aren't enough to quite share the pot in the am. Seems as the heat from the coffee being poured over the rim causes the plastic to expand and the coffee would leak from underneath the rim along with the coffe being poured over the spout creating a super mess all over the counter. Now, I too can't locate another pot/carafe - do you think the Mfg discovered this design flaw and discontinued the product? Maybe they went back to the drawing board on this one. Very disappointing.....

  • Anonymous Jan 07, 2009

    broken carafe

  • needcoffee22 Mar 24, 2009

    We had our DC312T for two weeks before a crack appeared in the carafe. Our previous coffee maker went 5 years with no such issue.



    Delonghi offered to ship is a replacement. They said it was backordered and to expect a few week wait. Three weeks later, they have no ETA and we are stuck with an expensive coffee maker we cannot use.



    We contacted Delonghi again and asked them to replace the entire unit. They said they would not replace the unit. After persisting, they said they'd forward to their corportate folks and email us back. One week later, we have not heard any feedback. I would avoid doing business with Delonghi or any company that will not stand behind their products.

  • Anonymous Mar 29, 2009

    Carafe cracked, can't locate source where I can purchase new one.

  • Anonymous Apr 02, 2009

    Are you kidding me???

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Well, I like the coffee maker so much I didn't want to throw it away, so I bought Billy Mays' "mighty putty" and lifted up the rim and crammed the mighty putty under the rim..so far, it has stopped the leaking and I get to keep the coffee maker -

Posted on Mar 21, 2009

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I've called Delonghi customer service and escalated this problem to corporate. Originally they said they would send a carafe at no charge...but that was a month ago and they still have no delivery date from their supplier. I've since requested that they replace the whole coffee maker...we'll see.

Posted on Mar 19, 2009

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DeLonghi DC312T replacement carafe is Delonghi EH1254 14 cup glass carafe with lid.

Posted on Aug 14, 2012

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If you go to www.samsclub.com you can find the new coffee maker for less than you can order the replacement carafe from manufacturer! I got mine for $29.99

Posted on Dec 30, 2008

Http://www.thegourmetdepotco.com/store/store_partaccess.asp?manufacturer=8&category=-1&search=DC312T

Posted on Oct 30, 2008

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