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You can turn on the keypad lock of a handset.
In idle mode, press * button and then LOCK to turn on the keypad lock. "PRESS UNLOCK TO USE KEYS" is displayed on the LCD.
In keypad lock mode, press UNLOCK to turn off the keypad lock.
Keypad lock To lock the cordless handset?s keypad: Press and hold [*] button for 2 seconds until you hear a beep tone, when the keypad lock is activated, shows on the display. To unlock the keypad: Press and hold [*] button for 2 seconds until you hear a beep tone. Or simply replace the handset on the charger cradle.
I'd put it back on the charger and see if that unlocks it.
Problem fixed.......after a call this morning to Doro tech support. It was a simple fix..........simply hold down the # key to lock or unlock the keypad. Unfortunately I had overlooked that section in the manual.