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Panasonic microwave NNA554W combi

The door wpn't close. The catches seem to be very loose, therefore I am unable to use it. I have a Whatever Happens agreement which expires 18/08/11. I have tried ringing, after endless buttons to press and listening to the ringing tone for several minutes, I am told there is a fault. What can I do?
thistledo@live.com

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The door latch heads (the hooklike devices sticking out of the door) should resist you when you press gently up on them.

They have a spring attached inside which keeps downward pressure.

If you can flip the latch heads up easily, then the spring mount inside the door may be broken.

I'm afraid you'll have to keep trying the number for Whatever Happens or call Currys and see if they have a new number for them.

Good luck.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jun 29, 2008

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You mean it doesn't heat?

Any other symptoms or problems?

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- bad door switches or door switch mounts
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- bad magnetron or other high voltage part

If you or a friend decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and

disassembly information at our site, linked here on Fixya: http://tinyurl.com/yzjozk

 

To order Panasonic parts see http://www.pasc.panasonic.com/epartr ; To download a Panasonic manual see

http://service.us.panasonic.com/operman ; to find an authorized Panasonic servicer, see

http://www.pasc.panasonic.com/WhereTo/FindServicer.asp?Pass=1 ; For FAQs, see http://service.us.panasonic.com/faq/faq.aspx

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