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Desk top pc

My pc is running on xp. when i try to burn a music cd the system shuts down.

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  • Maria Banner
    Maria Banner Jun 21, 2008

    ive tried to burn cds on windows media and also nero but the same happens. ive havn't added any thing new to my pc at all. the problem started about a week ago. when using windows media a says some thing like windows media as a problem and needs to shut down. when using nero a balloon comes up at the bottom of the screen but it shuts down to quickly for me to read it, the only bits i can remember are a file is currupt and run some thing called chkdsk/f i think thats what it said, thanks

  • Maria Banner
    Maria Banner Jun 21, 2008

    ive done that but the problem is still the same, i tried to burn a disk and half way through a baloon popped up saying the file or directory and settings c:/Document and setting\maria.mercia\cookies is corrupt and unreadable. then a box came up saying dwwin-exe-Entry point SHAutocompyoyo could not be located in the dynamic library SHLWAPIdll. thankyou for your help. maria

  • Maria Banner
    Maria Banner Jun 21, 2008

    i've already tried system restore but it doesn't make any diffrence.

  • Maria Banner
    Maria Banner Jun 21, 2008

    yeah i have both on my pc but they've been ok. do you think if i turn them all off and try to burn a cd it might make a diffrence?

  • Maria Banner
    Maria Banner Jun 21, 2008

    i can't find the AeDedug tab

  • Maria Banner
    Maria Banner Jun 21, 2008

    i found AeDebug but can't see export registry file, all i can see is...default reg_sz (value not set)

    Auto reg_sz 1

    Debugger reg_sz drwtsn32-p%ld_e%ld_g

    user debugger ho....reg_Dword oxoooooooo(o)

  • Maria Banner
    Maria Banner Jun 21, 2008

    done that but still can't burn a cd!

  • Maria Banner
    Maria Banner Jun 22, 2008

    thankyou for your help. now i'm afraid i can't always log on because i keep getting a blue screen with loads of writing on it and a couple of error messages!

  • Maria Banner
    Maria Banner Jun 22, 2008

    there's two error messages, the first is stop:0oxoooooo7E(oxoooooo,oxF4B4-5Ao3,oxF7B1D,oxF7B1D6C8) and the next is Sysaudio.sys-address F4B45A03 base at F4B3foo,datastamp 41107F1a thanks

  • Maria Banner
    Maria Banner Jun 23, 2008

    this seems to have done the trick thankyou. do you work on pcs for a living? only asking cos ive got a lap top that needs some stuff doing on it. thanks again maria

  • Maria Banner
    Maria Banner Jun 23, 2008

    first of all when you log on it's started in the last two weeks to comes up with with a box that says RUNDLLerror loading c:PROGRA~1\mywebs~1\bar\1.bin\M3PLUGIN.DLL The specified module could not be found Then RUNDLL Error loading C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL The specified module could not be found Thats just the start, shame you don't live near me because i would pay you to come and sort both of them out. I really do thankyou for helping me. i know nothing about pcs at all. thanks again.

  • Maria Banner
    Maria Banner Jun 23, 2008

    there is no mywebsearch in add or remove programs?

  • Maria Banner
    Maria Banner Jun 23, 2008

    ive got to winlogon but the only files i can see are......credentials,gpextentions,notify,sclogon,specialaccounts

  • Simon Vann
    Simon Vann May 11, 2010

    Im going to need more info to assist you,



    What software are you using to burn cd's?

    How long has this been happening, and has anything changed since it started, ie new apps installed?

    Do you get any error messages before this happens, or a Blue screen with white writing on it?

    Has any of the hardware been changed before this strated happening?

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  • 85 Answers

Ok, basically nero is asking you to run chkdsk to see if there is any corruption in your system files and is generally a good fix for things like this.

If you don't know how to run chkdsk, follow the steps below.

Click Start -> Run

In the box type cmd, then press enter

At the commad prompt type cd \, then press enter

Then type chkdsk /f

If you are prompted to schedule CHKDSK to run the next time the computer restarts (because CHKDSK may be unable to gain exclusive access to the drive under Windows), type Y then enter

Type exit

If you have had to schedule the chkdsk ro run, restart your PC and chkdsk will run whilst your PC is starting up.

Please let me know if this fixes the issue.

Posted on Jun 21, 2008

  • 10 more comments 
  • Simon Vann
    Simon Vann Jun 21, 2008

    Wow, thatnks for the details, im currently looking int that error, and i'll will get back to you shortly

  • Simon Vann
    Simon Vann Jun 21, 2008

    Ok, another possible soloution would be to use System Restore to return the system to how it was before this error occured.



    Whilst you will not lose any new e-mails, documents etc, any new applications that you have installed would be removed.



    So to do this :



    Click Start -> Programmes -> Accesories -> System Tools -> System Restore



    Select the 'Restore my computer to an earlier time' option.



    Select a date (only those in bold are selecatble) from before this error occured.



    Select next and follow the remaining instructions.



    Youir PC will restart after the restore and you will see a box that will tell you the outcome of the restore.



    After all this, please try burning again anbd let me know how you get on!

  • Simon Vann
    Simon Vann Jun 21, 2008

    Do you have any anti-virus or anti-spyware software running ao this machnie, if so has it flagged anything recently?

  • Simon Vann
    Simon Vann Jun 21, 2008

    well I just wondered because the files refered to in the error can be related to anti-spyware. However in your case I dont think they are.



    The only other thing that the error relates to is Doctor Watson. This is the error reporting tool that has been present in windows since it was first released, way back in 1985. This is a know error and it has been removed in Vista.



    However, you can disable this in XP, which disabels the file dwwin-exe from being used, and hopefully cure this fault.









    1.
    Click Start, click Run, type regedit.exe in the Open box, and then click OK.

    2.
    Locate and click the following registry key:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AeDebugNOTE: Steps three and four are optional, but they necessary if you want to restore the default use of Dr. Watson.

    3.
    Click the AeDebug key, and then click Export Registry File on the Registry menu.

    4.
    Enter a name and location for the saved registry file, and then click Save.

    5.
    Delete the AeDebug key.



    This information can be found at http://support.microsoft.com/kb/188296

  • Simon Vann
    Simon Vann Jun 21, 2008

    Ok that part isnt so important as the first 2 steps.



    Have you treid burning again?



    Let me know as I have one more trick up my sleeves!

  • Simon Vann
    Simon Vann Jun 21, 2008

    If export isnt there when you right click on AeDebug then highlight it and select export from the file menu.

  • Simon Vann
    Simon Vann Jun 21, 2008

    Ok, I have just about ran out of options now im afraid. Sorry I couldn't help!

  • Simon Vann
    Simon Vann Jun 22, 2008

    Im sorry i couldnt help more, but if you let me know what the error saya i may be able to help a little more with that.

  • Simon Vann
    Simon Vann Jun 22, 2008

    a STOP 0oxoooooo7E error is related to a corrupt driver, and in your case sysaudio.sys tells us that it is your sound card.

    When re-booting your system, keep tapping the F8 Key, to start up in safe mode. You should be able log on here ok, but logon with an account that had administrator privlages

    Select YES from the pop-up box tbhat appears.

    Right click on My Computer and select properties.

    Select the device manager tab

    Locate and expand the Sound, Video and Game Controllers section.

    There will be several listings here but you need to select your sound card. Right click on this and select Uninstall

    Reboot your PC in normal mode to re-install the drivers.

    Let me know if this helps

    Regards.

    Simon


  • Simon Vann
    Simon Vann Jun 23, 2008

    yes i do, what things do you require??

  • Simon Vann
    Simon Vann Jun 23, 2008

    The problem you describe is related to a programm called mywebsearch, which can be removed in the control panel, add remove programs. this should sort that out.

  • Simon Vann
    Simon Vann Jun 23, 2008

    If theres no mwebsearch there then im afraid its a virus.

    Ok, do the following step and get rid of it.

    Open Run , type regedit and press enter

    Go to



    HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion \ Winlogon



    and check for the key Shell, the value of this must be Explorer.exe .
    if you can see some other after that like Explorer.exe
    C:\PROGRA~1\MYWEBS~1\bar\2.bin... , then remove the second file from
    the value, means it must only Explorer.exe



    Ok, then check for the key Userinit. the value must be
    C:\WINDOWS\system32\userinit.exe, (including the comma) . If after that
    some thing is there , then delete it.

    Ok thats all. restart your system .


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