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the phillips go gear mp3 player is a total pice of **** the best thing you could do is go out return it and buy a sandisk sansa other wise called a sansa fuse they are great and they have an expandable micro sd card port.
oh and to fix your phlips go gear mp3 player you need to take a pin and stick it in a small hole on the side i belive it is on the left side next to the mic.
The Phillips Go Gear is not compatible to Windows Vista, and there is nothing one can download to make it compatible. I contacted Phillips, and they said that there are no plans to update the software so that it works on Vista. Pass this to everyone that is having a similar problem. Contact Phillips on their website, and request that the Phillips Go Gear software be updated to include Windows Vista. If more people raise a stink (especially threatening never to buy Phillips products), maybe something will be done.