Question about Motorola Mobility Moto Q

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My Q cuts off calls and callers' IDs

This is so weird. Sometimes, when there is a call coming, my Q rings and shows the caller's ID normally, then the ID suddenly changed to "unknown", and the ring stops and starts over again. Eventually, I can't pick up the call because no matter how many times I press the button, it keeps showing the ID "unknown" for twice, then it cuts off the call automatically. The only way I can trace my friends' calls back is to check the missing call record!
Also, it seems the audio function of the Q is totally shut down. I don't think I changed any setting, but no music when I turn on/off the Q, no audio when I play music or test ringtone. The only way Q makes sounds is when there is a call or message coming.
Please help me, centra!
Thanks

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Hold the scroll wheel in, then adjust the volume there. That is the "second" sound setting on the Q.

Posted on Sep 03, 2008

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Freddie quia,
Hi and thanks for asking us.

Before you take the Q into your local dealer you might try the following. First, reset the Q. There are muliple ways of doing this. First, I would try removing the battery for about 60 seconds. Then put the battery back in and turn on the phone. Also, maintain good battery care. The Q uses quite a bit of juice and the battery needs to be constantly maintained. You may try resetting the battery. The way to do this is to allow the battery to discharge completely. Then recharge it fully, then discharge it completely again. Do not leave the battery plugged into the charger past the time it is fully recharged. Doing this can damage your battery and reduce the life of your battery. Believe me from experience, when I did not take care of the batteries for my Q it did all kinds of weird stuff.

Second, make sure you have not added any new programs to the Q. You may even try removing all programs and reinstalling them. Start, settings, remove programs, select program to remove and select "yes".

If you are still having the problem, then you may have to try a master reset - Start, System Tools, Master reset. Caution: if you complete a master reset all of your personal information will be lost***

Now, if you fix the problem with the missed calls and caller id, and your sound still does not work, then they are two separate issues. Take a good look at all of your sound settings. I know you have probably already done this. but before you take your Q into the dealer at least make sure you have looked at yoru profiles and speaker settings. you can check your sounds by Start, sounds, then look through every option to make sure it is set to an appropriate setting to ring. If it is marked none, then you will not recieve a ring for that option. For profiles, go to Start, Profiles, choose outdoor for the loudest. You can also change what each profile sounds like: Start, Profiles, Menu, Edit. You can set your ring type, ring volume, etc.

I hope this helps :)

Posted on Jun 21, 2008

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