Will not print / cartridges will not move back and forth
RE: hp deskjet 5550: paper jam; tried, but could not remove paper from back; slowly and gently pulled it out from front; paper was crinkled, but in one piece; would no longer print; error messages that a paper jam and cover not closed; checked both, found no paper scraps and made sure cover closed; cartridges stuck on left side of bar they travel back and forth on; tried removeing the cartridges, but could not get them out; when try lifting and pulling the each cartridge seems stuck on something; both the power and resume lights flashing; turn power off and unplug, and restore, but still no difference; when power back up, there is noise as if cartridges moving back and forth, but they do not moave from left side, just give a wiggle once or twice. HELP
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This could be Low-Ink or paper Jam.
Try turning off The printer, Unplug from The Mains Electric, for 3-5 Minutes.
Turn back On, if Lights Are Still There. Check The Ink-Levels.
And Replace Cartridges, if necessary.
Make sure the covers are closed completly. It will not print unless its closed. If its not that, then check to make sure you didn't knock one of the cables loose inside the printer, and make sure the belt that moves the cartridges is still intact and is not jammed.
This may work for you, it has worked for many here I given this advice so gave it a try it could work for you.
Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there. And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..
1. Check for and remove any paper stuck in the paper in tray
2. clear the paper jam from the back of the printer
a. unplug the AIO
b. Press in the tab on the left side of the rear door to release the door. remove the door by pulling it away from the AIO
c. gently pull the paper out fo the rollers
d. clean the rollers with a lint free cloth that is moist with distilled water
3. Lift the front cover and slowly remove any jammed paper
a. unplug the power cable
b. if necessary pull the input tray down to open it. then lower the print cartridge door
c. gently pull the paper out of the rollers
d. close the print cartridge door
e. plug the power cable
4. Verify that the print cartridge carriage can move freely
a. unplug the power cable
b. check to see if the print cartridge carriage can move freely from one side to the other.
c. remove the print cartridges
d. gently move the print cartridge to tyhe far right of the printer
e. remove the paper from the paper in tray, but do not remove the drawer
f. remove the rear acces door
g. with your fingers rotate the rollers "up" three full rotations
h. close the rear access door
i. replace the print cartridges
j. plug the power cable
k. turn the power on
5. reload and test the printer
We've encountered several problem like this. Hope this gives an idea; I understand the cartridge will not moved back to park tray or flash ink tray back and forth because the return pick-up guide were not properly placed into each original position. It will block the ink tray moving back and forth. You can roll back the roller into the original place by removing the back cover if it has, then turn the pick-up roller slowly allowing the roller to turn and backed to its original position. Removed also remains of jammed paper pieces.