Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson DC14 Complete

My vacuum will be working beautifully... I turn it off to move a piece of furniture, and it wont come back on...for a while. Maybe it has an automatic shut-off like a hair dryer when it gets too hot. Thanks Everyone...Marcia

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Hi Marcia.

You are correct in thinking the machine has A thermal cut out.

I think your problem is caused by one of the following.

1) The filters need cleaning or replacing, Not just the top filter Premotor sponge washable but check the filter directly under waste bin The premotor.

2) Check the 2 inspection ports for partial blockages there is one at the front left hand side & one at the bottom back of machine.

3) Check & clean vortex unit remove clear bin to do this.

4) remove flexi long hose it unclips at the rear bottom of machine & pull out metal wand check them for any blockages.

5) If you have access to an air line when you have postmotor filter out blow in to the oppening under the plastic plate with 2 screws and holes in it this will blow out the fine dust that collects around motor, ( dont do this part indoors you will have black dust every where.

If you need more help contact me.


Posted on Jun 22, 2008


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Hi, I was vacuuming and put it in the upright position to move a piece of furniture and it just turned off. As soon as I released the handle to use it, it came on again but made a weird noise. I have...

Hi there,

I'm sorry to hear you're having difficulties with your DC14. Since you're experiencing a problem with intermittent power, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Dyson Online Customer Support

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Hi I would suggest you first check the Fuse in the plug. This is quite common.

If after chnaging the fuse the machine still doesnt work then please come back to us. Let us know that you have checked the fuse andthe machine still wont switch on.

Im confident it will only be the fuse. Unless you have had strange noises or funny smells coming from the machine.

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I just bought a dyson, they have a 5 year warranty on parts and labor, maybe try calling them.

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Hi its Darran at Dyson.

First of all you need to ensure that the brush control dial on the cleaner head is in the correct position. With the machine stood upright, this dial should be in the centre position (you should be ablwe to move it backwards to the off position). If it is, you then need to release the head into the vacuuming position at which point the dial should move forwards to the on position, lie the machine on its side and switch it on. The brush bar should then start to move. If not, its possible that the cluth may have a fault and you may need a repair or replacement clutch assembly.

If the brush bar starts turning, try the machine and if the suction is still poor, you will need to follow the blockage procedure. This can be found in the user guide, however as you no longer have a copy, you can download one for free via our website at Just visit our support section and you will find a complete self help guide and contact information for Dyson direct if you feel you need it.

I hope that this information is useful to you.

Kind regards
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Even though the belts are intact they can still be stretched and will not turn the brush. Here is a link to the belts you need:

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If the brush isn't turning you need to replace the belts. You can get replacement belts here:

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