My vacuum will be working beautifully... I turn it off to move a piece of furniture, and it wont come back on...for a while. Maybe it has an automatic shut-off like a hair dryer when it gets too hot. Thanks Everyone...Marcia
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Re: Dyson DC14 Complete
You are correct in thinking the machine has A thermal cut out.
I think your problem is caused by one of the following.
1) The filters need cleaning or replacing, Not just the top filter Premotor sponge washable but check the filter directly under waste bin The premotor.
2) Check the 2 inspection ports for partial blockages there is one at the front left hand side & one at the bottom back of machine.
3) Check & clean vortex unit remove clear bin to do this.
4) remove flexi long hose it unclips at the rear bottom of machine & pull out metal wand check them for any blockages.
5) If you have access to an air line when you have postmotor filter out blow in to the oppening under the plastic plate with 2 screws and holes in it this will blow out the fine dust that collects around motor, ( dont do this part indoors you will have black dust every where.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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I'm sorry to hear you're having difficulties with your DC14. Since you're experiencing a problem with intermittent power, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
I can't probably help you but I can tell you what Dyson told me. I have this same vacuum and it just started making that same noise. When I called their rep they had me take off the bottom plastic piece (comes off real easy by taking a coin and turning the three circles). Check to make sure the belt isn't broke. Then, they had me pull toward me the roller brush and turn it to get it seperated from the belt. Then, take off the belt. On mine, the spindle was full of dog hair clogging it. I took twizers and narrow pliers and pulled everything off. Then put it back together. It worked fine for the next few times I vacuumed then it started again. So, I did the same thing again and found this spindle covered with the hair again. Cleaned it, put it back together and it worked again. Today, while vacuuming I picked up a piece of string and that noised started again. Turned it over and saw that string on that spindle. Took it off, cleaned it and it worked again then started the screeching again. So, tomorrow I am calling a vacuum repair place. IF you have the same vacuum (which you do) it should still be under warranty. Dyson told me I would have nothing to pay unless I abused the vacuum which I did not. Hopefully I am not without it very long...I have two golden retrievers who do shed alot.
First of all you need to ensure that the brush control dial on the cleaner head is in the correct position. With the machine stood upright, this dial should be in the centre position (you should be ablwe to move it backwards to the off position). If it is, you then need to release the head into the vacuuming position at which point the dial should move forwards to the on position, lie the machine on its side and switch it on. The brush bar should then start to move. If not, its possible that the cluth may have a fault and you may need a repair or replacement clutch assembly.
If the brush bar starts turning, try the machine and if the suction is still poor, you will need to follow the blockage procedure. This can be found in the user guide, however as you no longer have a copy, you can download one for free via our website at www.dyson.com. Just visit our support section and you will find a complete self help guide and contact information for Dyson direct if you feel you need it.
I hope that this information is useful to you.
Kind regards Darran Dyson Customer Service www.dyson.com