Question about Acer AL1715 17" LCD Monitor

11 Answers

My AOpen 17" silver monitor

When I turn it on it starts to light up then goes black (I have a black screen).

Posted by on

  • 4 more comments 
  • honephoto Jun 21, 2008

    I don't know if this is a CRT monitor

  • honephoto Jun 21, 2008

    I do not get a complete picture. The light only shows on the bottom inch of the screen from side to side.

  • honephoto Jun 21, 2008

    I have no idea how to check the monitor

  • honephoto Jun 21, 2008

    a small light next to the on/of switch blinks slowly.

    I tried connecting to another port. It doesn't work on either connection.

  • honephoto Jun 21, 2008

    The pc works fine. I have a dual monitor system. The montor on the second port works. I tried to swap ports but the monitor that doesn't work won't work on either port.

  • honephoto Jun 21, 2008

    One of the salesmen at Fry's said it was probably a bulb. Does this make any sense?

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11 Answers

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  • Master
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Bulb or picture tube cannot be easly be defected it takes years except it will fallen down from the table to the floor it surely damage ,,your problem is in horizontal section.the output transistor there is defected already or loose or crack the solder joining the pins of transitor its better to reheat,the sign why im' very sure transistor because of the power indication that still flashing,it is a voltage trap.horizontal output transistior or HOT produce a high voltage,to have picture in the screen, you better you reheat all horizontal section including power supply section..

Posted on Jun 21, 2008

  • 2 more comments 
  • LORETO LACARON
    LORETO LACARON Aug 28, 2008

    1. The monitor is turned OFF or the cables are disconnected. This could happen at any time during the lifecycle of the computer. Or maybe the system has gone into power conserving mode. Perform the following checks:

    a. Power cycle the monitor (turn OFF and then ON) and wait for a minute or two to see if screen lights up.
    b. Wiggle the mouse or press ENTER on the keyboard and watch the display screen.
    c. Check the power supply to the monitor and the cables connecting the monitor to the computer.
    d. Check that there is a connection between the keyboard and the computer. If the keyboard is not connected or if it has just been hosed, or if the computer restart has not initialized the keyboard before it stopped and gave you the blank screen, then your none of the keys work!
    e. After the above checks, restart the computer and see if it is okay.

  • LORETO LACARON
    LORETO LACARON Aug 28, 2008

    . A component in the computer (such as a graphics card) may have overheated. In older computers, the fans were very powerful (remember the loud computers of yesteryears?). Now the manufacturers assume that computers sit in air-conditioned comfort all day. So they have reduced the power of these fans that are used to cool the hardware. Follow these procedures to see if that is the problem.

    a. Shut down your computer and monitor.
    b. Turn on the air-conditioning and install an additional fan in the room if possible
    c. After a pause of 15 – 30 minutes, restart the monitor and then the computer.
    d. If it was a problem of overheating, the computer screen should now show the system booting normally.

    3. If you have just installed the computer and nothing seems to work, it could a bad monitor or a low power supply.

    a. Check if the monitor light is green, orange, yellow or red. Get the manual for the monitor to find out what these colors mean.
    b. Swap the monitor with another if you have an extra one at home.
    c. Insert a music CD into its drive and check if you can hear audio. This will only happen if the CD is set to Auto Run. If you can hear audio, it means the computer is running ok.
    d. Find a different power supply outlet (or power strip) for the monitor and computer and try to reboot the computer again.
    e. If the LCD screen on the monitor is dead, then it’s impossible to see if the computer is booting up or to what point it has booted up.
    f. Replace your monitor if it’s defective or continue to Step 4 if you still have problems.

    4. Recent Hardware Changes. Corrupt drivers for any recently installed hardware can crash the system. To get rid of the corrupted drivers, do the following:

    a. Uninstall all recently added hardware.
    b. Try to restore the system to a previous restore point
    c. Reboot the system and return to a previous stable configuration if possible
    d. Remove all external peripherals (printer, cameras, scanners, etc) and connections until the computer returns to normal.

  • LORETO LACARON
    LORETO LACARON Aug 28, 2008

    5. Bad video/graphics card. At this point, if your computer is still under warranty, its time to call for help. If not, you can get a computer geek to come to your house (it is cheaper to take your computer to their store) or try to fix the problem yourself.

    a. Is AGP/PCI video card compatible with your operating system? If you are experienced with opening up the chassis and resetting cards, reseat the video card, and try again.
    b. Check the pins on the cable connectors and see that they are not bent or broken.
    c. Never attempt to open the monitor. Turn on the monitor and try to reboot the computer again. If this doesn’t work, go to Step 6.

    6. BIOS – the Binary Operating System may be corrupted – Use of Safe Mode to boot system.

    a. Try starting the computer in the safe mode. Restart the computer and see the point to which it boots up before you get the blank screen.
    b. Press F8 as the computer starts to boot. (For HP and Compaq computers with VISTA, use F10, For HP Pavilions with XP or earlier version of OS, use F1). Use the arrow keys to select the safe mode and press Enter. Remember that NUM LOCK should be OFF for the arrow keys to function.
    c. If Windows launches before you can choose the safe mode, restart computer and go to step a.
    d. You can choose “Safe mode with command prompt” option if you know how to use MS-DOS
    e. You can choose “Last known good configuration” to go back to the last known safe shutdown state.
    f. If you have added any drivers or corrupted any files the last time you used the computer, the safe mode will help you get back to the state before the changes, when the computer was running smoothly.

    7. BIOS – the booting software may be corrupted – Use of Recovery Console to boot system

    a. If the recovery console is already installed on the system, one of the options you see while the system is initially booting up will be “Microsoft Windows Recovery Console”. If it’s not already on the system, it can also be accessed through the network during “command prompt with network” option in safe mode.
    b. Recovery console can also be installed at the time of need from the CD-ROM. Go to the following link for additional info :http://support.microsoft.com/kb/301645
    c. Recovery console helps to Enable or disable services. If Windows informs us during boot up that a file is corrupted or missing, then we can use the Recovery console to copy files from a CD to the computer to repair the corrupted or missing information.
    d. You can also recover the system by reconfiguring a service that may be preventing your computer from starting correctly. (FIXMBR, FIXBOOT, etc)
    e. For a list of Recovery Console commands, search :http://www.microsoft.com/

    8. Corrupted Operating System. – Try an upgrade of the current Operating System.

    a. Before you re-install the operating system, check outhttp://support.microsoft.com/kb/312369/
    b. Try to upgrade the current operating system by inserting the CD-ROM and choosing “Upgrade” in the “Installation Type” box and then click next
    c. Continue as detailed inhttp://support.microsoft.com/kb/315341/E... to complete the upgrade.
    d. If there were patches or updates to the previous version of the OS that fixed booting problems or missing files, then the computer should be fixed and good to go. If not, repeat with step e
    e. Alternately, to re-install the OS, when the message “Press any key to boot from CD” appears, tap the spacebar.
    f. Press ENTER to setup XP on the computer (fresh start- all setting go back to default)
    g. On the License screen, press F8 to agree to the license agreement.
    h. Select your current installation and press R to repair the installation.

    9. Hard Disk Crash. This is one of the major reasons for black screens. A new computer will run reasonably well for about 2 – 3 years. After that, we’d better take precautions to manage our information in case of a disk crash. Backups are handy in case we need to re-install or replace a hard disk. To check if it’s the hard disk, do the following:

    a. Turn the computer on and listen to see if the fan is running.
    b. After doing all the checks above to see if the peripherals (especially the monitor) are in good working condition, restart the computer again

    10. Motherboard Problems.

    a. Open the chassis. Turn the computer on and verify that the CPU fan and the power supply and the fan are running. If not, make sure that the connections are tight and replace the power supply.
    b. Shutdown the computer and let it cool down. Unplug all cables from power sources.
    c. Closely examine the mother board and see that it is NOT in contact with the computer case.
    d. Removed and re-install your DRAM
    e. Remove the CPU and re-install it.
    f. Reset your BIOS to the default configuration following the motherboard’s manual instructions.
    g. Make sure that you have replaced every item that you had removed from the chassis, close it and try to start it up
    h. If none of the above works, its time to see professional help!

    Notes: Computers seem to run forever, but only when it crashes do we think of how many things we could’ve backed up and how many restore points we could’ve saved! Periodically, do the following when our computers are in top running condition:

    a. Make backups regularly
    b. Schedule daily restore point creation.
    c. Make a boot disk (seehttp://support.microsoft.com/kb/314503 for instructions for XP)
    d. Make copies of your favorite files and software
    e. Create DVDs of your favorite photos and videos.
    f. Save important financial/tax information on CDs etc.
    g. Store copies of your favorite music on CDs or export them into other media.
    h. Install Recovery console so that it may be used when computer crashes!http://support.microsoft.com/kb/307654
    i. Make sure that your computer has updated anti-virus software and spyware. This will detect any attempts to install viruses that could destroy our entire system in one second!
    j. Make sure that you place the computer in a well ventilated room to avoid overheating.

  • LORETO LACARON
    LORETO LACARON Aug 28, 2008

    1. The monitor is turned OFF or the cables are disconnected. This could happen at any time during the lifecycle of the computer. Or maybe the system has gone into power conserving mode. Perform the following checks:

    a. Power cycle the monitor (turn OFF and then ON) and wait for a minute or two to see if screen lights up.
    b. Wiggle the mouse or press ENTER on the keyboard and watch the display screen.
    c. Check the power supply to the monitor and the cables connecting the monitor to the computer.
    d. Check that there is a connection between the keyboard and the computer. If the keyboard is not connected or if it has just been hosed, or if the computer restart has not initialized the keyboard before it stopped and gave you the blank screen, then your none of the keys work!
    e. After the above checks, restart the computer and see if it is okay.

    . A component in the computer (such as a graphics card) may have overheated. In older computers, the fans were very powerful (remember the loud computers of yesteryears?). Now the manufacturers assume that computers sit in air-conditioned comfort all day. So they have reduced the power of these fans that are used to cool the hardware. Follow these procedures to see if that is the problem.

    a. Shut down your computer and monitor.
    b. Turn on the air-conditioning and install an additional fan in the room if possible
    c. After a pause of 15 – 30 minutes, restart the monitor and then the computer.
    d. If it was a problem of overheating, the computer screen should now show the system booting normally.

    3. If you have just installed the computer and nothing seems to work, it could a bad monitor or a low power supply.

    a. Check if the monitor light is green, orange, yellow or red. Get the manual for the monitor to find out what these colors mean.
    b. Swap the monitor with another if you have an extra one at home.
    c. Insert a music CD into its drive and check if you can hear audio. This will only happen if the CD is set to Auto Run. If you can hear audio, it means the computer is running ok.
    d. Find a different power supply outlet (or power strip) for the monitor and computer and try to reboot the computer again.
    e. If the LCD screen on the monitor is dead, then it’s impossible to see if the computer is booting up or to what point it has booted up.
    f. Replace your monitor if it’s defective or continue to Step 4 if you still have problems.

    4. Recent Hardware Changes. Corrupt drivers for any recently installed hardware can crash the system. To get rid of the corrupted drivers, do the following:

    a. Uninstall all recently added hardware.
    b. Try to restore the system to a previous restore point
    c. Reboot the system and return to a previous stable configuration if possible
    d. Remove all external peripherals (printer, cameras, scanners, etc) and connections until the computer returns to normal.

    5. Bad video/graphics card. At this point, if your computer is still under warranty, its time to call for help. If not, you can get a computer geek to come to your house (it is cheaper to take your computer to their store) or try to fix the problem yourself.

    a. Is AGP/PCI video card compatible with your operating system? If you are experienced with opening up the chassis and resetting cards, reseat the video card, and try again.
    b. Check the pins on the cable connectors and see that they are not bent or broken.
    c. Never attempt to open the monitor. Turn on the monitor and try to reboot the computer again. If this doesn’t work, go to Step 6.

    6. BIOS – the Binary Operating System may be corrupted – Use of Safe Mode to boot system.

    a. Try starting the computer in the safe mode. Restart the computer and see the point to which it boots up before you get the blank screen.
    b. Press F8 as the computer starts to boot. (For HP and Compaq computers with VISTA, use F10, For HP Pavilions with XP or earlier version of OS, use F1). Use the arrow keys to select the safe mode and press Enter. Remember that NUM LOCK should be OFF for the arrow keys to function.
    c. If Windows launches before you can choose the safe mode, restart computer and go to step a.
    d. You can choose “Safe mode with command prompt” option if you know how to use MS-DOS
    e. You can choose “Last known good configuration” to go back to the last known safe shutdown state.
    f. If you have added any drivers or corrupted any files the last time you used the computer, the safe mode will help you get back to the state before the changes, when the computer was running smoothly.

    7. BIOS – the booting software may be corrupted – Use of Recovery Console to boot system

    a. If the recovery console is already installed on the system, one of the options you see while the system is initially booting up will be “Microsoft Windows Recovery Console”. If it’s not already on the system, it can also be accessed through the network during “command prompt with network” option in safe mode.
    b. Recovery console can also be installed at the time of need from the CD-ROM. Go to the following link for additional info :http://support.microsoft.com/kb/301645
    c. Recovery console helps to Enable or disable services. If Windows informs us during boot up that a file is corrupted or missing, then we can use the Recovery console to copy files from a CD to the computer to repair the corrupted or missing information.
    d. You can also recover the system by reconfiguring a service that may be preventing your computer from starting correctly. (FIXMBR, FIXBOOT, etc)
    e. For a list of Recovery Console commands, search : http://www.microsoft.com/

    Just click below for more information;
    http://www.geekswhoknow.com/articles/rea...

    Hope this may help;

    Regards,
    VOTIT


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  • 214 Answers

Hi, try get it serviced. it should'nt that costly

Posted on Jun 21, 2008

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  • Master
  • 3,037 Answers

Now that you posted more information, most likely it is a power supply problem on the monitor or it is a coil.

Posted on Jun 21, 2008

  • Benjamin Patri
    Benjamin Patri Jun 28, 2008

    If you are satisfied with your experience here, then feel
    free to provide me with some feedback by rating my solution. If you need any
    more help, I would be glad to assist you, just ask.



    Thanks for your time and service and I hope you have a Great Day!




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Check out the following link as this isn't something simple always. Sometimes it could be a coil and sometimes something else. Just start going through the following list and let me know if you get stuck or what you find. If you have any questions while doing this, please let me know and I would be glad to answer them. Just click on the following link to start.

http://www.geekswhoknow.com/articles/reasons_you_get_a_blank_screen.htm


and good luck

Posted on Jun 21, 2008

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  • 2,071 Answers

The problem of your monitor is in the horizontal section,,the horizontal output transistor is busted already.,that why the screen is black no high voltage supply but there is a power supply but trap the voltage cannot pass because of defected transistor,you better change this transistor so performance will back.and find a repairman to do the replacement of your monitor in avoiding high voltage shock..,this not cost too much is only change transistor..

Posted on Jun 21, 2008

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Firstly check the cable which is connected to c.p.u ,also check the cable which is connected to monitor,press it tightly ,sometimes loose connection may cause problem..

Posted on Jun 21, 2008

  • 1 more comment 
  • Deeps . Jun 21, 2008

    I think your monitor is working perfectly and you are getting black screen because operating system in unable to load, when computer starts press delete key to enter bios .

    if you enter bios successfully check hard disk as the first boot device..

    let me know if you are able to perform this steps.


  • Deeps . Jun 21, 2008

    if you have any other cpu ,try to connect it with your monitor to find whether it is cpu problem or monitor..

    perform these basic steps and let me know..


  • Deeps . Jun 21, 2008

    Now it seems to me that your monitor which is not working on either port is faulty.Get it repaired..

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  • 3,614 Answers

Is the monitor have the problem, or probably your PC won't boot...?

Posted on Jun 21, 2008

  • 1 more comment 
  • micromaster
    micromaster Jun 21, 2008

    what video card are using right now,,? did your mobo have a built - in video, maybe you can try connecting the monitor in there...

    let me know...

  • micromaster
    micromaster Jun 21, 2008

    well thank you..



  • micromaster
    micromaster Jun 21, 2008

    it's better to buy a new one , than put it into repair.. the performance will never as before.

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All right this sounds simple first to make shure it is the screen and not the video card i want you to try another the montior on another computer if possible.
if not then find the warrnty on the screen and contact the manufacturer. becasue it sonds like your screen is shot. i hope this has hepled you.

Posted on Jun 21, 2008

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There may be a problem with the picture tube inside the monitor .......just check it

Posted on Jun 21, 2008

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What do you mean by starts to light up? Do you ever get a picture?
Thanks,
lee

Posted on Jun 21, 2008

  • Lee A.
    Lee A. Jun 22, 2008

    "One of the salesmen at Fry's said it was probably a bulb. Does this make any sense?"
    That doesn't make that much sense no. You can pick up a 17" lcd for under a 100$ nowadays. If you need any further assistance let me know. I hope you will reconsider the rating.
    Thanks,
    Lee


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  • Acer Master
  • 13,433 Answers

Is this a CRT monitor? they are generally not worth the repairs these days. Can you confirm what type of display this is.

Thank you,
Ekse

Posted on Jun 21, 2008

  • 3 more comments 
  • Ekse Jun 21, 2008

    crt - picture tube display

    http://www.genxmea.com/admin/products/im...



    If your screen is a crt its not worth the repairs, buy a used crt that works from ebay for example or get a new lcd screen.



    http://www.ebay.com/



  • Ekse Jun 21, 2008

    can you try another screen on the pc to see if the problem is in your pc instead of the display.

  • Ekse Jun 21, 2008

    Can you read / see my comments?

  • Ekse Jun 21, 2008

    ok, so its a problem with the screen for sure, if its a CRT display - I recommend you buy a used one to replace it.



    Or take it to a professional for repairs if you think its worth the fix.



  • Ekse Jun 21, 2008

    uhm that debends is this a flat panel LCD or a big old crt type screen?

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