Question about Microsoft Xbox 360 Console

3 Answers

Xbox problems when i turn on my xbox there is no picture nor sound but the xbox seems to be working fine other then that and i tryed changing the AV cables but it didn't help i even tryed useing a difrent TV but still it wouldn't work,ive tryed turning it on with and with out a game in it and it seems to make a rattling sound when i shake it , and well iam almost out of idea's on what to do with this problem, if you can help me it would mean alot to me,thank you.

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  • mohammed al-sada
    mohammed al-sada Jun 21, 2008

    i wasnt useing the HD wires ive always used the yellow white and red

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3 Answers

If you have a high definition av cable try changing the switch to non hd and just put the red,yellow qand white cable in tv

Posted on Jun 21, 2008

U should try putting your ***** inside the disc tray

Posted on Jun 21, 2008

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  • 48 Answers

You have done extensive troubleshooting and at this point it sounds like a hardware failure.

Posted on Jun 20, 2008

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1 Answer

My xbox 360 won't sow the picture but i have sound


try it in another tv with av cable
if u are using hdmi cable try changing the existing cable

if it works in another tv , go changing the setting in the displaysettings and video settiing

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Try changing the AV cables. If this doesn't help, contact Microsoft. There may be an issue concerning the sacaler chip(HANA)

Jun 22, 2009 | Microsoft Xbox 360 Console

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This might not help everybody but it might be a cheap fast solution to the "Xbox 360 no picture but sound ok" problem. I have old refurbished 360 that has had no problems at all. SInce I got it have used it with powerwave cooler attached to the back. This cooler has seperate Outputs for Vga, SVga, audio, component and av. Don't need the microsoft cable at all just standard cables. Always had it plugged in with VGA or SVGA cables and got great picture. I bought new 360 and put the old one in bedroom with old tv which only has av inputs. Got shocking picture that was unwatchable but sound was good. Tried all ways but no different. Seems the xbox plug has problems. If you get the powerwave cooler it splits the xbox output socket in to seperate outputs for everything so you can use it with Vga or Svga cables if your tv has those inputs and it should work fine. Only seems to be the standard AV outputs that have problems. Haven't tried the componet leads but I guess they might work as well. If you only have the old yellow, red and white AV inputs on your tv this wont help you but if you have the other types of inputs it might fix it. The powerwave cooler you should be able to buy for under $20 so it could be a cheap solution for this problem everyone seems to be getting lately. It works for me at least so get one and give it a try.

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where you put the cables for the sound and picture if you look on the end where you plug it into the xbox 360 you will see a little switch it has HD and TV on it depending on what your tv supports (HD ready TV) (normal TV) switch that switch to what TV you have (e.g. HD TV, switch the switch to HD) if that doesnt work then try checking that you have all the cables in the right ports if you have pluged the HD cables into a normal TV then this is not going to work, check cables and check the switch!

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I would try some of these troubleshooting steps;

  1. Make sure that the AV cables are 100% secure.
  2. Try an new AV cable.
  3. Try your console on a different TV.
  4. Call xbox customer support at 18004MYXBOX

May 31, 2008 | Microsoft Xbox 360 Console

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Call XBOX customer support. They will be able to help you. Their number is 1-800-4my-xbox


Hope this helps :)

Jan 20, 2008 | Microsoft Xbox 360 Console

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Make sure all the tv picture and audio cables are plugged in fully, if not fully plugged in, the cables can not work at all. If that doesn't work, consider sending it to microsoft or get new cables.

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Is the tv rated for HD? if its not the inputs will be at a wrong voltage and will create that snow like effect.

Is the TV you normally game on HD?

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