Question about SanDisk Sansa e260 MP3 Player

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Sansa 250 when i turn on my mp3 it loads and before it gets to the main screen like where the menu is, the mp3 has a white screen and it then resets and starts all over again

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  • humied21 Jun 27, 2008

    how do i reset it back to the factory settings?

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First reset everything back to factory settings and then hold the power button for 15 seconds.


Thank You!!!!!

Posted on Jun 23, 2008

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Press and hold the "Power/Menu" button for 15 seconds to reset it back to its original factory default settings.

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is this a ipod? try plugging it into itunes. that usually resets the password when i forget mine

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Sansa e250


Try disconnecting it from power source and batteries. Wait about 10 minutes, and try again. If it still does not work, then you will need to get it serviced, or reinstall the software from the manufacturer's website..

Jun 20, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Jun 20, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Load main image failed Switch to Recovery mode


Use the Sansa Recovery Tool on the Sandisk website

Jun 01, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Please HELP ME


my screen turns on but it is white...

May 02, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Repeating Screen HELP


I got mine to work.  This may only be applicable to the e200R (RHAPSODY) version of the Sansa.  

Step 1:  Follow this link first and follow the directions:  

http://www.anythingbutipod.com/forum/showthread.php?t=6214&highlight=SCSI

I didn't know where to get the ROM file so I left it out (I only created the sansa.fmt file got the MI4 file).  That brings me to...

Step 2:  Follow this link if you get a "Load main image failed Switch to recovery mode" error message:  
http://real.lithium.com/real/board/message?board.id=Rhapsody_MP3_Players&thread.id=2403

It's very important that on step 8, after you turn it off and it is beginning to reboot, that you reset the Hold button so that it isn't showing orange anymore.  

Not as hard as it seems!

Jan 10, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Black screen


Do a firmware upgrade on your device and after that you should be able to use the device...

Jan 03, 2008 | SanDisk Sansa e260 MP3 Player

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