On boot my player says "finalizing update" for a few seconds and then turns off. It also won't be recognized by my computer. Here is the story that led to that. I was copying music into my player by copy pasting files as if it's a mass storage usb device, rather than going through media player. When I was done I unplugged it from the usb, turned it on, and listened to my new songs. While it was playing one of the songs (after having successfully played several), it said "error" and died. Ever since, it only says "initializing" when you turn it on, then "finalizing update" and then dies. Is there something I can do to fix it?
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You need to go to the Sandisk support site and down load the Updater program. Run the updater on your player. This in a way reinstalls the software on the player kind of like reinstalling the operating system. [
These are the most common methods for recovering Sandisk's Sansa Mp3
Players. I have been almost universally successful in recovering Sansa
players using one or a combination of these methods. These methods do
not work if you are having synchronization or music format issues -
they are for recovering a player that will not power up, freezes,
flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the
computer and open Windows Media Player. Click on the Sync tab. Pull
down the drop down menu underneath the Sync tab by moving your cursor
over the Sync tab and left clicking on the little black arrow
underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary
slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware
upgrade from Sansa - it updates the firmware and erases every song in
the player all at once. Note: this method doesn't work if already have
the latest firmware. Go to this website and click "Firmware Updater" to
find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off,
hold in the volume + button, and reconnect the player to the computer
while holding the volume + button in. Keep holding the volume + button
for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says
Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods
to get them to work properly. Disconnect your Sansa player BEFORE
shutting down your computer. -Tha Mp3 Doctor
Try holding the power button down for at least 10 to 15 seconds. That should turn it off. Turn it back on. If this doesn't work, try taking the battery out for a few seconds. If that doesnt work i will recommend that you update the firmware on your device.. To update the firmware follow the link below http://www.sandisk.com/Retail/Default.aspx?CatID=1376 Should you need additional information you can contact sandisk.. The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
throw it against the wall because sandisk is aware of this problem and does nothing about it... they should replace them for free but they don't... race condition in that firmware screws the player up...