Question about Creative Labs Zen Digital Media Player
My zen player will not turn on. i havent used it in a while and when i tried to turn it on, the blue light is lit, but the screen doesn't come on. when i shut down, the blue light just goes away and i don't see the "shutting down" on the screen as usual. i appreciate your help!
It may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!
Also check out creative.com/support and look at their support forumns
Problems Charging, Turning On, or connecting the Zen to a computer, or upgrading firmware; Here are some things you can try:
1. If the Zen won't turn on, try using a wall charger (like the Motorola Razor) and see if it comes back on and begins charging. Wall chargers sometime will be able to output more current than the USB ports of a computer resulting in faster charging. Sometimes it is enough to turn it back on. Don't just try any wall charger though. You don't want it outputting too much power to the Zen and causing electrical damage. I would not go above a 5v charger for this since 5v, I believe, is the input power limit of the Zen.
2. If the Zen won't turn on or be recognized by the computer, try a hard reset by inserting a paperclip (or something like it) into the small "Reset" hole on the bottom of the Zen. Wait for it to rebuild the library and try again.
3. If the Zen is not detected by the computer when connected, try booting the Zen into Recovery Mode (See directions above) and do a "Clean Up". Wait for it to rebuild the library, do a hard reset and try again.
4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.
5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.
6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.
7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.
Storing or not using the Zen for long periods of time:
Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.
Posted on Jul 20, 2008
Err. This is going to sound barbaric but I simply tried bending it. I guess it had bended the other way or something and there wasn't any contact. Anyway, I guess this is what had happened because it worked for me.
Posted on Mar 17, 2009
Did you try poking something in the whole at the bottom of the mp3?
that worked for me.
Posted on Jan 02, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 03, 2009 | Creative Labs Creative Technology Zen MP3...
Aug 16, 2009 | Creative Labs Zen V MP3 Player
Jun 30, 2009 | Creative Labs ZEN Vision:M Digital Media...
May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...
Feb 06, 2009 | Creative Labs Zen Digital Media Player
May 08, 2008 | Creative Labs ZEN V Plus MP3 Player
Feb 06, 2008 | Creative Labs ZEN V Plus MP3 Player
Nov 06, 2007 | Creative Labs ZEN SLEEK MP3 Player
Dec 05, 2017 | Creative Labs Zen Digital Media Player
251 people viewed this question
Usually answered in minutes!
Level 2 Expert
Level 3 Expert
Level 3 Expert
Step 2: Please assign your manual to a product: