Question about SanDisk Sansa c240 MP3 Player

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Computer won't recognize it, won't turn on

My c240 worked positively fine this morning when I went walking...I just tried to plug it in to my computer and nothing...I can't even turn it on for whatever reason...I have no idea what to do...Thanks so much for your help!

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 23, 2008

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1 Answer

When plugged into computer to delete songs, computer showed "Device malfunction, not recognized". Now device will not even turn off. I was just listening to it about 3 hours ago. What is wrong? Shows...


have you tried to format it?
after that turn it of then turn it on again.
then connect it again to your computer
if still not working check if it work on other computers.

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Does sansa c240 mp3 player need to be turned on before plugging into computer to delete songs?


It doesn't matter. If it's off, it'll turn on automatically when it recognizes the computer connection.

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Jan 11, 2009 | SanDisk Sansa c240 MP3 Player

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My PC does not recognize my Sansa c240


I just purchased this model for my boyfriend, had a hell of a time trying to figure it out, but after doing numerous google searches, I figured out that you have to place the lock/unlock or "hold" on some models into the lock position, then hold down the rewind button DON'T LET GO UNTIL THE PC RECOGNIZES IT!! It should work. I downloaded all the firmware and stuff I could (not even sure what firmware is... lol... just did it cuz that's what I read to do). Once I did this, it picked it up within 60 secnods and now my PC recognizes it everytime I plug it in. I was up unitl 1am this morning trying to get the darn thing to be recognized... I hope this saves you some sleep! LOL

Dec 21, 2008 | SanDisk Sansa c240 MP3 Player

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Tried the solution you offered for c240....


Go to Start --> Control Panel --> Printers and Other Hardware --> System --> hardware --> device manager --> right click on the usb port that is malfunctioning (should have a red or yellow exclamation by it), right-click it and click on Update Driver

If that fails, try another USB port on the computer to see if you have more success

Jun 23, 2008 | SanDisk Sansa c240 MP3 Player

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My sandisk c240 charges when plugged in but fails to be recognized on the computer


There is quite possibly a problem with the USB cable or the USB port on the computer, but try this shortcut force to force the computer to recognize the Mp3 player: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 23, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

My computer doesn't recognize the Sansa c240


The songs are in the wrong format - convert them to mp3
Read my "Tips and Tricks" on song formats for more detailed info

Mar 31, 2008 | SanDisk Sansa c240 MP3 Player

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Computer does not recognize player when connected


i had the same problem with my c240..my computer would not recognize that i had connected anything..so i went to settings on the player scrolled down to USB option press ok and changed the setting to MSC instead of auto detect ..i reconnected it and the player came up immediately ..worked for me hope it does for the rest of you..{if anyone knows how to delete songs let me know..thks}

Nov 10, 2007 | SanDisk Sansa c240 MP3 Player

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