Question about HP OfficeJet V40 All-In-One InkJet Printer

5 Answers

Color printing problems

I cannot get my Office Jet to print in color. It doesn't say anything is wrong with the cartridge. But everything prints black and white despite being in color on monitor. Occasionally I want to print an edited email or text with changes in, say, red. It won't. Or an Avery sign. It used to, but now it won't. I rarely use color. Could the cartridge be dry? If so, wouldn't it say so?

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In the HP Director software, click Settings , click Print Settings , and then click Printer Toolbox .
In the Printer Toolbox, select the Estimated Ink Level tab. Replace any cartridge with one or more of the colors low or empty.
If the ink levels are not low, proceed to step 3.
Figure 4: Estimated ink levels

1 - Low color ink
2 - Ink levels okay

Follow the steps below to check and clean the print cartridges and the print carriage:

Turn on the power to the unit and open it to access the print cartridges. The power must be on to access the print cartridges because the print cartridges are locked in place by the capping station when the power is off. The capping station prevents the print cartridges from drying out while not in use.
When the print cartridges can be accessed, without turning off the all-in-one with the On button, unplug the power cord from the all-in-one. This will prevent the cartridges from moving back to the capping station or being damaged.
Remove the cartridge(s) from the carriage and inspect them for ink level (if possible).
If the print cartridge is new, verify that the protective tape covering the nozzles has been removed. Do not remove the copper circuit with the electrical contact points.
Figure 5: Removing the protective tape from a new print cartridge

Clean the cartridge with a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water. Tap water may contain contaminants that can damage the print cartridges.
Clean the areas of the cartridge indicated in call-out 2 and call-out 3 below. Clean the nozzle plate, indicated by call-out 1 below, as a last resort to recover the cartridge. Remove any buildup from the bottom of the ink cartridge. Do not touch the nozzle plate with anything other than the cotton swab.
Figure 6: Cleaning the cartridge

1 - The nozzle plate
2 - Areas to clean to remove buildup
3 - Cartridge electrical contacts
Clean and dry the electrical contacts on the ink cartridge with a dry soft clean cotton cloth.
Figure 7: Cleaning and drying the electrical contacts

Inside the HP all-in-one product, clean the cartridge contact points inside the print carriage (the ink cartridge holder) with a soft clean cloth or cotton swab. See the image below.
CAUTION: To avoid damaging the HP product allow cartridge contact points to dry for at least five minutes before reinserting the cartridge(s) and verify that the contacts are free of any cotton or cloth fibers.
Figure 8: Cleaning the contact points in the cartridge carriage

After waiting five minutes to allow the carriage contacts to dry, reinsert the ink cartridges and then plug in the power cable.
Follow the steps below to run the print cartridge cleaning utility to flush contaminants out of the print nozzles:
For products with a Setup or Menu button on the front panel, access the cartridge cleaning utility by pressing this button. It may be listed in the Maintenance submenu.
The HP Officejet 500 and 600 product families and HP PSC 300 series products have this feature in the Maintenance section of the Manager software.
Repeat Steps 3 and 4, if necessary, to correct the problem. If the problem still exists after performing these steps twice, continue to step 5.
If the black or color cartridge has been refilled, remanufactured, or is not an HP cartridge, replace it with a new HP cartridge. Refilled or remanufactured print cartridges frequently have nozzle clogging problems due to impurities in the ink and fail far more frequently than HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will print correctly in HP products. Print quality is subject to the quality of the ink and cartridge.
If all of the steps above have been followed and the problem remains, replace the print cartridge with a new HP print cartridge.
hope this helps.........

Posted on Jun 20, 2008

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It may be that the cartridge has gotten clogged. Sometimes, with very little use, the ink will dry at the edge clogging it. Try cleaning it with alcohol. If that doesn't work try a new cartridge.

Posted on Jun 20, 2008

  • Ryan Rogers
    Ryan Rogers Jun 20, 2008

    I've had the same problem with my ink jet at the shop. Cleaning it usually works, but not always. Sometimes we have to replace it before it's empty.

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Nope..you need to go to the application, and check the settings under color management. before you do that, do a test page, to make certain that the color management is working at all.

Posted on Jun 20, 2008

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Could be dry... have you done replacing a colored ink...?

Posted on Jun 20, 2008

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Check the in printer settings about printing with color, and also on the pc side make sure its not set to black and white only.

Posted on Jun 20, 2008

  • Ekse Jun 20, 2008

    todo this press start -> printers and faxes -> right click your printer -> printing preferences



    go thought all the pages and make sure everything is correct, also try reconnecting the cartridge.



    the cart can also be dry.. try cleaning the cartridge head with a wet cloth incase there is some dry ink blocking it

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