Question about Ricoh Caplio R7 Digital Camera
Turned camers on now lens stuck open. tried charging battery seems charged bt won't shot shut and making a noise
This is a known problem, they wont easily admit it but we had 2 R6's and an R7 with the exact same issue. If you look on ricoh site they had a firmware patch for the R6 to try and fix this issue but it dis not work.
Lady at ricoh UK admitted there is a design fault with the Ricoh R6 and R7 and she sent me an R8 which has a whole new redesigned mechanism.
Dont let them sell you useless kit, get a replacement free of charge or complain.
Posted on Nov 19, 2008
Same problem as everyone else and I do believe it's a design flaw. I bought mine in Japan 10/06 and came back to US, used it for 2 months and lens jammed while I was taking photos outside (desert). A wind blew by and easily jammed my lens... Auto focus kept trying to focus on a piece of dust in the lens and eventually got stuck. Sent camera to CRIS camera to fix and they honored my warranty once. I sent my box with instructions and very clean (Like new when bought) and camera was fixed fine but box and instructions came back like it's been crapped on... Couple months later, same problem with jammed lens, and eventually the error message like everyone else. This camera is so fragile, it should only be used inside a clean, non-dusty environment (like inside a lab?) I hope Ricoh US will give me a new R8 too but highly doubt if they'd do anything for me at all... A very nice looking doorstopper for now...
Posted on Jul 31, 2009
Refered to the following when I was encountered such lens error. it is possible the gear stuff in dry without lubricant for lens open / focus adjustment, after cleaning and greasing the gears, my R7 works again.
except the dust inside the lens assembly and the picture getting a bit clurr.
Posted on Feb 21, 2009
At Ricoh.com you can download new firmware with version 1.28. After downloading, extracting and copying the files to the SD card you must execute de files and the new firmware is rewritten. Instuctions are included in the download.
Surpricingly, when I executed (MODE and Playback button 3 sec.) without the firmwarefiles in place (misstake of myself) the camera displayed that de rewrite was unsuccesfull,
but suddenly the camera came to life!!!
The camera worked well since, with de original 1.26 firmware.
Posted on Dec 19, 2009
Same problem with my R7 Camera. what i do to my camera if i want to shoot is to switch it on and tride forcing the lens to come out by pulling the lens out slowly. if i focus something and it gets blur what i do is to adjust the lens manually.. For me it is the best thing to do with my 1 month old ricoh to make it useful since im from philippines and no service center for ricoh here. my friend both this in singapore...
Posted on Jan 05, 2009
Returned mine to Ricoh- they have advised a 15-20 working day turnaround. Will advise once got it back.
Posted on Oct 08, 2008
You would love to see what was the truth as link following,
it was a **** design by RICOH, sent your message of compliant to them. you may get free service.
Posted on Apr 27, 2009
A lens is very much like a screw in the sense that if it comes off its threads, it won't work properly. It'll get stuck once extended - or maybe won't even come out - and makes a clicking noise because it's trying to realine itself. I don't know if that's any help but it's my thoughts on it!
Posted on Oct 08, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
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