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Accidental Coverage I purchased a 3yrd ADH plan, and i recently spilled water onto my laptop. i was wondering what was the process in getting my laptop fixed, and do i receive a new laptop? if i do, does my warranty expire? and if the laptop isnt in stock, whats the policy on that?

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This is an issue you will have to take up with the company that you purchased your warranty from. Policies vary, and I would have no way of knowing any of this without seeing your policy. However, I can tell you from experience that most warranties will only cover hardware malfunction and not user caused damaged. Don't be surprised if they deny your warranty because spilling water into it isn't covered.

Posted on Jun 20, 2008

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Check your receipt carefully (Best Buy can reprint you a copy if yours is lost or hard to read). Search for the letters PSP on the bill of sale, and determine if the letters ADH are immediately next to them. This would offer you the maximum level of coverage for warranty repair.

If the Geeksquad technician viewed your lapotp's hinges and felt that it was damage caused by an impact or through normal wear and tear, it would not be covered by anything less than an ADH plan. I would suggest trying one of the following solutions:

1: Returning to the technician and asking him to send it to service as-is, with the intention of receiving an estimate from the vendor and pursing repair from a licensed repair technician.

2: Calling the manufacturer up directly, identifying the product and part, and inquiring as to the cost of a replacement plastic top lcd cover (you would be surprised at how expensive the manufacturer can quote these for). Then once you have ordered it from them you can return to Geeksquad iand have them install it for you (if you have previously determined they have a technician capable of performing that service and has adequate tools). Often times they will give you a discount on installation services due to the fact that you had purchased a warranty from them originally and they were unable to assist with the repairs prior.


3: Return to best Buy and have them pro-rate refund the extension of your PSP and use that amount to pay for shipping and deposit through the manufacturer, having them assist you with continued repairs.

Hope that helped.

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