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This is a common problem with both this and the Xerox phaser 6110 (a rebadged Samsung) It is due to the pickup roller "tyre" that is the rubber roller that pulls the paper from the tray. It gets shiny and slips on the paper. The cure is to "rough up" the roller with some sand paper or emery cloth. The best way is to remove the imager unit and store it in a cupboard or a box IN THE DARK. This stops toner getting everywhere. Remove
the paper tray turn the printer on its side you will see the roller
underneath, using some sand paper or similar carefully rough up the
rubber roller all round. now put the machine back together and try printing it should be ok, if the problem persists try repeating the process.
I had an issue with the cassette tray paper feed. I loaded paper in the rear tray, manually used the printer properties button to make it print from the rear tray and printed from there. The next day I manually did the same thing but forced it to print from the cassette (bottom) tray. It worked fine today. It no longer thinks that there is no paper and the rollers are picking up the paper edge for proper feeding of the paper. I did not go through the roller cleaning procedure but I would do that if switching back and forth manually between trays doesn't work.
Make sure you using the manufacture required paper weight.
If none of the above applies to your issue you might have a bad feeder the paper is getting jammed mid way or there could be something inside blocking it half way thus your printer will need good maintnance.
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On the control panel for the printer, there's a Feed Switch button that's easily touched by accident. Ensure the Feed Switch is set to the paper source you're using (e.g. either the back or front). The graphic of the printer next to the Feed Switch button will light up to indicate the paper tray it's attempting to use.
Check in the printer driver properties window on the computer. It sounds like the Paper Source is set to "Auto Sheet Feeder". You need to change this setting to "Paper Feed Switch" so that you can select the paper source from the printer itself.
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.