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Computer crashed and can't reboot

I got the message that Windows updated some files and needed to restart. When I did this, the system never successfully restarted. It never got past the black Windows screen with the multi-colored scroll bar across the bottom. It would not let me reboot from here, and I had to unplug the system. I was finally able to start it in safe mode, and pull some documents onto a USB, but I was never able to start it normally.

Help!

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  • u2dmb Jun 20, 2008

    Great! I'll give it a whirl. Thanks.

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Hi,

Try entering in safe mode again and uninstall the last update that was installed.

Posted on Jun 20, 2008

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2 Answers

How do i chnage bios on dell dimension 4700


start computer with tapping f2 key, you will be directed to bios screen
and there you will get an option to default bios

Aug 11, 2011 | Dell Dimension 4700 PC Desktop

Tip

How to View Windows Minidump Files


First of all, you need to configure Windows to save these important log files. Most of the time, this is already done automatically, however follow these steps to make sure these log files are being saved.

1) Click on Start

2) Right-click on My Computer

3) Click on Properties


4) In Windows XP , click on the Advanced tab. In Windows Vista , click on the Advanced System Systems option on the left side of the screen.


5) Under Startup and Recovery, Click on the Setting button

6) Under the System Failure section, you'll see the options for the memory dump file. Write an event to the system log should be checked along with Send an Administrative Alert. The debugging information should be set to the Small Memory dump (64K) and generally the Small Dump Directory is set to %SystemRoot%\Minidump. In most cases this is the C:\Windows\Minidump directory.

As far as the third check box is concerned, if this is checked the computer will automatically restart when a blue screen error message is encountered. So, if your computer is booting into Windows, then rebooting automatically most likely you are getting some sort of blue screen error message and its forcing the computer to restart. If you uncheck this box, then the message itself will appear so you can retrieve important details about the error.





b211806.jpg


Download and Installing the Debugging Tools to Read Minidump Files

In order to view the Minidump files, you have to download the following tools.

Debugging Tools for Windows including WinDbg

Although most of the time its not necessary, you can download the Symbol packages as well as the Debugging Tools so you can read the Minidump logs easier. Once you've downloaded the Debugging Tools for the correct version of Windows and installed them, open the WinDbg program by following these steps.

1) Click on Start
2) Click on All Programs
3) Click on Debugging Tools for Windows group
4) Click on WinDbg to open

The screen should look similar to the one below.



8c09571.jpg


Deciphering the Minidump Files

In the WinDbg program, click on File, then click on Open Crash Dump

Browse to the following directory on your hard drive and open a minidump log. The drive letter will be whichever drive you installed Windows on. In most cases, this is drive C.

C:\Windows\Minidump

After you open a minidump file in WinDbg, scroll to the bottom of the file. You should see a line that says Probably caused by:, followed by a filename. This is the problem file. In my case the file was related to the ELock Program in the Acer Empowering Technology set of tools. I simply uninstalled this program from the computer and the blue screen and problem went away.

Probably caused by : eLock2FSCTLDriver.sys ( eLock2FSCTLDriver+11332 )

Although you may not recognize the file that is causing the problem, it definitely helps in tracking down a solution for the blue screen error message and resolving the issues.





on Jun 25, 2010 | PC Desktops

2 Answers

I turn on my computer, it reaches the XP loading page but restarts before shoowing the logon page. This problem just suddenly occured after i turned on my computer today morning.


XP Logon Screen Does not Appear and the Computer Continuously Restarts
http://support.microsoft.com/default.aspx?scid=kb;en-us;310396
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q310/3/96.asp&NoWebContent=1
Black Startup Screen Is Briefly Displayed, Computer Restarts Repeatedly
http://support.microsoft.com/default.aspx?scid=kb;en-us;314466&Product=winxp
Access the Recovery Console and extract a new copy of the Kernel32.dll file from the original WinXP CD
1. Start recovery console as described above
2. Insert the WinXP CD
3. At the command prompt, type CD system32, press ENTER
4. Type ren kernel32.dll kernel32.old, press ENTER
5. Type map, press ENTER
6. Go to the drive that contains your CD
7. Type expand drive\i386\kernel32.dl_, press ENTER; Kernel32.dll should be listed as 1 file expanded
8. Type exit, the computer restarts
9. Remove the WinXP CD
==========================================
The Computer Continuously Restarts
http://www.kellys-korner-xp.com/win_xp_restart.htm
Black Startup Screen Is Briefly Displayed, Computer Restarts Repeatedly
http://support.microsoft.com/default.aspx?scid=kb;en-us;314466&Product=winxp
Windows XP Restarts When You Try to Shut Down Your Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;311806
==================================
Auto Reboot On System Crash
http://www.theeldergeek.com/auto_reboot_on_system_crash.htm
By default, when the Windows XP operating system
crashes an automatic reboot of the system occurs. While this behavior can be convenient, the downside is the error message accompanying the crash is not visible. Often times this information can be a great help in troubleshooting the source of the crash. This behavior can be modified in two ways; via the registry or using the System Properties property sheet.

OR
Try if this works.
If you have not made any hardware changes...........
and
If you have another power supply laying around and
if
you are comfortable swapping out power supplys.
do that real quick and see if it boots.

Jun 14, 2010 | Sony VAIO Digital Studio PCV-RZ14G PC...

2 Answers

OS won't start on Sony VGC-RB60G


To resolve this problem, start your computer in Safe mode, remove the display adapter, rename the .inf files that are associated with the display adapter drivers, restart your computer in Normal mode, and then update your display adapter drivers. The following steps describe this procedure in more detail:
  1. Start Windows in Safe mode. To do so:
    1. Restart the computer, and then press F8 while the computer starts.
    2. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Safe Mode, and then press ENTER.
    3. Use the ARROW keys to select the operating system to start, and then press ENTER to start Windows XP in Safe mode.
  2. In the message that states that Windows is running in Safe mode, click Yes.
  3. Click Start, click Run, type msinfo32 in the Open box, and then click OK.
  4. Under System Summary, expand Components, and then click Display.
  5. In the right pane, note the information that corresponds to the INF File item, for example, Nv4.inf, Oem0.inf, or Atim128.inf.
  6. Quit the System Information utility.
  7. Click Start, right-click My Computer, and then click Properties.
  8. Click the Hardware tab, and then click Device Manager.
  9. Expand Display adapters, right-click the display adapter, and then click Uninstall.
  10. Click OK.
  11. Click Start, click Run, type cmd, and then click OK.
  12. In the Command Prompt window, type the following commands, and then press ENTER after each line: ren %systemroot%\inf\INF file name from Step 5.inf *inf.old
    ren %systemroot%\inf\INF file name from Step 5.pnf *pnf.old
  13. Close all open windows, and then restart the computer in the typical manner.
  14. Log on to Windows by using an account that has administrative privileges, and then wait for Windows to detect new hardware.
  15. When the Found New Hardware Wizard starts, click Cancel.

    If you receive a stop error after you remove the updated display drivers, restart the computer and use the Last Known Good Configuration option. To do this, restart the computer, and then press the F8 key while the computer starts. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.

    If you receive a "System Has Recovered from a Serious Error" message when Windows starts, restart the computer again. This error message does not recur.

Oct 06, 2009 | Sony VAIO RB60G (VGCRB60G) PC Desktop

1 Answer

How do I reboot it? Compaq 5716 runs very slow Can't download anything paid for interent and the computer just freezes. I want to do a system restore where there is nothing on the computer like brand new.


There are different ways on how to reboot a computer. If your laptop is not operational like it's frozen or crashed with the mouse frozen, try the simple steps below:

1. The custom way to reboot your computer is to press and hold the power button until it shuts off. Then press the power again if you want to turn it back on.

2. If your computer is functional and you just want to reboot/restart it, click on Start then click on Turn Off and select Restart. It will restart your computer.

3. If you can't click on the Start button but your mouse is still functional, you can simply press the Ctrl + Alt + Del button on your keyboard to bring up the Task Manager. Then on the Task Manager window, click on Shutdown tab, then choose Restart.

4. If your computer wont turn off no matter what you do, like holding the power button and the steps above, try to unplug the power cable for few minutes then plug it back in. Try to turn on the computer again.

System Restore

Click on START > All Programs > Accessories > System Tools > System Restore

When you do System Restore, this feature will restore your computer's settings back to its normal or functional condition. You can just choose an earlier date where it was working fine. The good thing about system restore is it wont delete your recent saved files and data.

If you really want a clean hard drive/system like what you said (brand new), reformatting the hard drive and reinstalling Windows Operating System is what you need. You need your Windows installation CD to do it. Click on the links below on how to reinstall your Windows Operating System.

5 TIPS BEFORE REINSTALLING OS

How to reinstall OS

Jul 16, 2009 | Compaq Presario 5716 PC Desktop

2 Answers

Computer crashed?


Ouch, sorry to hear that, your os is corrupt, could be one of many reasons including a virus, or just a corrupt HD. Get the OS disk that came with your computer and reboot, make sure to boot the DVD/CD not the HD, start the install process, you will eventually get to point where you can select to do a repair, choose that and see if it will recover, if it does you shouldnt lose anythig, but you will need to reload some drivers and an update.


Also read through the info in this link.

Apr 03, 2009 | E-Machines eMachines Desktop PC

1 Answer

RTHDCPL.EXE err


Error Message after Installing Security Updates 925902 and 928843 This afternoon (April 3rd, 2007) my Automatic Updates alerted me about a couple updates I needed to install, so I did. Upon rebooting the computer though I was confronted with the following error message
"RTHDCPL.EXE - Illegal System DLL Relocation"

"The system DLL user32.dll was relocated in memory. The Application will not run properly. The relocation occurred because the DLL C:\WINDOWS\SYSTEM32\HHCTRL.OCX occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL."
  


Cause of Error Message

Turns out this error occurs when the Realtek HD Audio Control Panel by Realtek Semiconductor Corporation is installed. This is my built-in sound card on my computer.

The HHCTRL.OCX file that is included in the Security update 928843 and the User32.dll files that is included in Security Update 925902 have conflicting base addresses. When Windows loaded the HHCTRL.OCX file before it loads the User32.DLL file, the problem occurs.

The error occurs when the following third party programs or applications are installed on a computer with Windows XP Service Pack 2 installed. 
Realtek HD Audio Control Panel
ElsterFormular 2006/2007
TUGZip
CD-Tag
Microsoft now has released a patch to correct the problems, you can go to the following link to download and install the patch for the patch :-)

http://support.microsoft.com/kb/935448

Oct 18, 2008 | PC Desktops

1 Answer

Windows password


Losing your Windows password can be one of the most frustrating experiences you encounter. With so many passwords to remember, it's a miracle our brains don't crash or need to be frequently defragmented. Fortunately, we aren't so hopeless and neither is losing your Windows password. Retrieving a lost Windows password is as simple as following a few easy steps.
----->**this process only works for windows xp , please state if you have another operating system installed*
Step1 Put your Windows XP operating system CD into your CD-Rom drive and start your computer.
Step2Choose the specified key to run from the CD. In most cases, a message will appear which instructs you to "Press any key to boot from CD." Step3Wait for Setup to check your system and load the appropriate files. A message will appear indicating this action. Step4Press "Enter" to setup Windows. Press F8 to accept the Licensing Agreement, then choose the "Repair" option on the Setup screen. Step5Allow the Repair function to complete its process. It may takes a few minutes for Setup to copy all of your files. Wait for the computer to reboot. Usually a message appears indicating that the computer will reboot in 10 to 15 seconds. Refrain from pressing any keys after the computer starts again. The computer will reboot automatically. Step6Watch the bottom left corner of your screen for the "Installing Devices" message. Press "Shift + F10" when you see this. A command console will appear allowing for access to a number of system functions. Step7Type "NUSRMGR.CPL" and press "Enter" after the prompt. This will give you graphical access to the User Accounts in your Control Panel. Step8Select the account that needs to be changed and alter your password or remove it altogether. Type "control userpasswords2" if you want to log on without using a password. Close the windows and exit the command console. Enter your Product ID when prompted. Step9Log on to your system according to the new password option you chose in Step 8. This process does not damage your previously saved files and settings, so they should still be intact.

Oct 03, 2008 | Compaq Presario 5000 PC Desktop

1 Answer

Laptop crashed after updating Incredimail and now it says media failure and operating system not found.


  1. Ensure all of the Windows XP installation discs and information are present.

  2. Install the Windows XP disc.

  3. Press and hold <Ctrl>+<Alt>+<Del> at the same time to restart the computer.

  4. When the computer restarts and the splash screen appears, press

  5. In the Boot menu, use the <Up> and <Down> arrows to select either CD or DVD, and then press <Enter> to continue.

  6. If prompted, press any key to continue. If you do not press a key, the computer starts from the hard drive. In that case, wait until Windows has completed started up, and then begin again.

  7. At the Windows XP setup window, select To set up Windows XP now, press Enter, and then press <Enter>.

  8. Press <F8> to accept the terms and conditions specified in the license agreement.
    Note: you will have to reformat the entire hard drive/disc


  9. In the Windows Setup Partition screen, press <Enter> to partition the hard drive. On this screen, review the listed partitions. Usually, the original operating system partition is labeled (OS) and is also the largest partition.

  10. Use the <Up> and <Down> arrows on your keyboard to highlight the OS partition and press <D> to delete the partition.

  11. When the Confirmation screen appears, review the warnings and press <Enter>to continue. You will now be returned to the previous screen.

  12. Use the <Up> and <Down> arrows to highlight the unpartitioned space and press <Enter> to set up Windows XP. The Windows XP Setup appears with the following information highlighted: Format the partition using the NTFS system.

  13. Press <Enter> to continue. On the next screen, a progress bar shows the format process. When the format is complete, the setup files are copied to the hard drive.
    The following message appears: Please wait while setup copies files to the Windows installation folders. This might take several minutes.
    Then follows Setup is copying files…. The status bar displays the percentage complete. When complete, the computer reboots and the set up wizard appears.

  14. When the Regional and Language Options window appears, change as needed, then click Next.

  15. When the Personalize Your Software window appears, enter a name and organization if wanted, then click Next.

  16. When the Product Key window appears, enter the product key, then click Next.

  17. When the Computer Name and Administrator Password window appears, enter a password if wanted, then click Next.
    When you enter the password, be sure the caps lock is off; passwords are case sensitive.

  18. When the Date and Time Setting window appears, change as needed, then click Next.Windows is installed, a progress bar indicates approximately how much of the task is complete.

  19. The computer reboots.
    The Windows XP operating system is fully installed.

Aug 14, 2008 | HP PC Desktops

1 Answer

System failure blue screen,error message. used recovery disks successfully. updated computer and service pack 2. i shut down computer and restarted it and it crashed again. redid recovery/formatting...


Usually a device driver wrong. Check hardware divices. If yellow with exclamation driver needs to be loaded ith correct driver before next crash. Then reboot and test.

Feb 28, 2008 | PC Desktops

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