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Caller Id not working, phone disconnects after 2nd ring

We use an AVAYA Partner phone and this morning our caller ID didn't work and the phone disconnects if 1) you answer it before the 2nd ring or 2) you answer it after the second ring. In other words, I have to pick up ON the second ring.
Please help

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This problem turned out to be a phone company problem.

Posted on Jun 21, 2008

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SOURCE: do not know how to look through the caller id

You have to have a few programs already set. In admin programming, you will need to set #316, #317 and #318. Then you need to program a log button on the phone, which is Feature 23.

When you hit the log button, you then will see the options to scroll through the calls.

Posted on Dec 31, 2008

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I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?


Can you please list the cards in the system?

IE: 308 EC, 206 EC ? Should be int the middle of the cards of your phone system.

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To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:
  1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
  2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
  3. Select the Button Programming button. The Button Programming window appears for the selected extension.
  4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
  5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
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Make sure you have the caller ID feature on that phone line.

Sep 09, 2011 | Avaya Lucent Partner 616 Phone

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Caller id not working on only 1 phone


It's a good bet that that telephone doesn't ring therefore the system won't pass on the caller id information.
Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.

Press feature "00" to logout

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Please press "Feature 59" on a display phone. That will tell us the release of the phone system. Your system may not be caller ID capable. The reason you are getting caller id on your cell, when the phones are forwarded is because you are paying for caller ID on your cell phone....and your cell phone is caller ID capable.

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Do not know how to look through the caller id


You have to have a few programs already set. In admin programming, you will need to set #316, #317 and #318. Then you need to program a log button on the phone, which is Feature 23.

When you hit the log button, you then will see the options to scroll through the calls.

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