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Caller Id not working, phone disconnects after 2nd ring

We use an AVAYA Partner phone and this morning our caller ID didn't work and the phone disconnects if 1) you answer it before the 2nd ring or 2) you answer it after the second ring. In other words, I have to pick up ON the second ring.
Please help

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This problem turned out to be a phone company problem.

Posted on Jun 21, 2008

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SOURCE: do not know how to look through the caller id

You have to have a few programs already set. In admin programming, you will need to set #316, #317 and #318. Then you need to program a log button on the phone, which is Feature 23.

When you hit the log button, you then will see the options to scroll through the calls.

Posted on Dec 31, 2008

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1 Answer

I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?


Can you please list the cards in the system?

IE: 308 EC, 206 EC ? Should be int the middle of the cards of your phone system.

Oct 01, 2014 | Avaya Lucent Partner 616 Phone

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Can we have caller ID on the 3158-05


The Avaya 3158-05 does not have a display. It can't show the Caller ID information from the telephone provider. The Avaya 3158-07 PARTNER 18D or the 34D will display Caller ID information if your system is connected to a telephone line. (One of these modules: 206EC, 308EC, or 400EC, is required. If you have a T1 line, you can't get Caller ID.)

I hope this helps.

Cindy Wells

Sep 17, 2013 | Avaya Partner 18 Telephone 3158-05

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Caller ID will not work on second line


Make sure you have the caller ID feature on that phone line.

Sep 09, 2011 | Avaya Lucent Partner 616 Phone

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How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.


The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection
depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

Jan 06, 2011 | Lucent 18D Corded Phone

1 Answer

Lucent Partner 18D - Caller ID not working


The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

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AVAYA PARTNER ACS PHONE SYSTEM - Voicemail/Greeting capability


Yes you can have the 2 lines answered by a particular mailbox instead of the AA greeting.
Would need to know the model of the voicemail system that is installed to see if there are more than 1 AA menus.

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It should say "Calls" on your display. If not, the caller ID log is not set up.

Jul 08, 2009 | Avaya Corded Phone avaparp18d

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Turn off caller id


Unfortunatly the only way to do it is to take line access off that phone and have a button call pickup to access ringing line. In this scenario extension wont ring Reffer to programming manual on support/avaya.com Cheers

Jun 10, 2009 | Avaya Corded Phone avaparp18d

1 Answer

HOW TO GET CALLER FOR MY PARTNER 18 D PHONE


Please press "Feature 59" on a display phone. That will tell us the release of the phone system. Your system may not be caller ID capable. The reason you are getting caller id on your cell, when the phones are forwarded is because you are paying for caller ID on your cell phone....and your cell phone is caller ID capable.

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