Question about Dell DJ MP3 Player

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4 G Zune MP3 Player

I just received my player yesterday...I've plugged it in to 3 different computers and the battery will not charge and the computers do not recognized any new hardware when it is plugged in. HELP!

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There may be a chance that the cord used to plug it into the computer is bad.

Posted on Mar 13, 2010

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I have a 30g Zune which has not been holding a charge for a couple of weeks. This morning the Zune powers up and then shuts off (even while plugged in). I tried the 'hold down the back button and up at the...


Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

To troubleshoot this issue, try one or more of the following methods in the order in which they are listed:
  1. Let your Zune device charge for 30 minutes, then disconnect and reconnect the cable to turn on the player. It can take up to 3 hours to fully charge.
  2. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
  3. Use another supported high power source, such as an Xbox 360 console, a Zune AC Adapter, a Zune Car Charger, or a Zune FM Transmitter/Charger.

    Note These devices are sold separately.
  4. If you are connecting your Zune device to a mobile computer, make sure that the mobile computer is plugged in and is not running on battery power. Many mobile computers are configured to conserve power when they are running on battery power to extend battery life. This behavior may affect Zune device charging.
  5. If the Zune device is charging slowly, be aware that, for optimal charging, the Zune device requires at least 500 milliamps (mA) of power. Frequently, USB ports that are located on the front of a computer and on some USB hubs are low-power, 100-mA ports. Typically, the high-power, 500-mA USB ports are on the back of the computer. Additionally, when you suspend the computer or put the computer to sleep, high-power USB ports may be switched to low-power, 100 mA mode.
  6. If the device boots to the home screen but is still not charging correctly, continue with the "Home screen is displayed" steps in the following section.

    If the device continues to display the full-screen charging icon, continue with "Full-screen charging icon is displayed."
  7. If the battery in the device still does not charge correctly, visit the following Web site to sign in and register your device: http://service.zune.net (http://service.zune.net)

    At this Web site, you can submit a request for service if your device qualifies for service.

Dec 24, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Nothing wont come up on my computer


Did you download the Zune software?

The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.

And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).

If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.

If you Zune is fully charged and the software is fully installed try plugging the USB cable into a different port. Sometimes the Zune and the connector USB isn't automatically sensed on certain ports and certain moments.

Jun 26, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Black screen on zune, computer will not recognize it


I know that it sucks but you'll have to return it, I tried to find a solution ( I have the same problem:my screen go black when I turn it on) I din't find any solution that work.That's what I did, I returned it :(

May 08, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I have Zune 30GB mp3 player. When I try to charge it using computer or wall charger, it tries to turn on and makes some clicking sound and turns off again. It does it repeatedly but can not charge it.


the zune does this if the battery doesn't work (needs a charged battery to power on). battery is either defective or disconnected. there is a zune repair guide that shows you how to fix it

Apr 22, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune won't turn on or charge


I am new to this so if I am not doing this correct I apoligize.

I have a Zen V mp3 player that is doing the same thing as Mandezy . Can you help me?
Chevy57coupe@aol

Apr 20, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune frozen with logo


Let the battery drain completely and then plug into computer. There was a leap year glitch from Microsoft and the fix is working today. Ours froze yesterday and it's OK this morning. This only fixes those that froze Dec. 31st.

Jan 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My Zune 80GB MP3 DIGITAL PLAYER


try to restart it or whatever try clicking The arrow button then up on the keypad. make sure you downloaded the software. and updated.

May 17, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Trouble charging my zune


I would say make sure you are in the right USB port. My laptop has 3 and only one of them will charge my mp3 player

Apr 12, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune wont work on my computer


Have you tried using another cable? the cable may be fried...

or a different computer to see if it just doesn't like your computer.

Feb 22, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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