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New Dell Vostro 400 Desktop with Intel Quad processor, 2 GB ram, Win XP hangs when coming out of Hibernate or Standby; also hangs when trying to boot on oaccasion. The problems are intermittent. Can only resolve by removing power and then takes numerous efforts to resolve. Have changed video cards and drivers and removed video card without resolution. Have reinstalled XP and moved to XP Pro. All drivers are current.

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  • 4 more comments 
  • zorro2020 Jun 21, 2008

    I removed 1 GB of ram and no help.

  • zorro2020 Jun 21, 2008

    The command to come out of hibernate or stand-by is recognized in that the fan comes on but nothing else seems to happen.

  • zorro2020 Jun 21, 2008

    I have already formatted and no help

  • zorro2020 Jun 21, 2008

    The computer is new, but Dell has not been able to solve the problem. I have downloaded all updates and latest drivers including bios.

  • zorro2020 Jun 23, 2008

    I have the latest BIOS update.

  • zorro2020 Jun 23, 2008

    Everything is tight.

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8 Answers

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If it is getting hanged often then it can be due to some part being loose. like the CD drive is not connected properly. or the lan card is not connected properly

if any of the devices are not connected properly system tries to update and hence gets hanged

Posted on Jun 23, 2008

  • dewan nafees ahmed Jun 24, 2008

    i mean the inner parts and inner peripherals.

    because since this is new and its Dell product it will be under warranty i think.

    so call a service guy from company to open the cpu and clear out the problem

    if u open the unit u may loose the warranty



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Have you been into the setup screens and seen what standby modes are offered. They are now normally listed as S1&S3, S5.

Which Standby mode is set now in your bios settings?

The ability to recover from Standy or Hibernate mode is quite dependent on your system's Power Supply. It is very possible that this is not functioning correctly. Would you be willing to accept that as an answer?

Regards,
Worldvet

Posted on Jun 21, 2008

  • Glenn Rogers
    Glenn Rogers Jun 21, 2008

    I have done house calls for Dell a lot.

    I think you should follow up with them and I would ask for a supervisor. Then insist on a replacement.

    They usually respond to this type of request by asking you to allow them to send a tech. The tech will usually arrive with a new motherboard and probably in your case a new power supply as well.

    Regards,
    Worldvet


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Hi,

Try setting your CMOS/BIOS to default and not optimize. Alternately, reset your CMOS/BIOS using the jumper on the motherboard or removing the battery for a few minutes. Thereafter on POST, configure only the date/time and leave everything else to default settings.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.


Posted on Jun 21, 2008

  • Louie  Role
    Louie Role Jun 22, 2008

    Hi again,

    Have you done the CMOS/BIOS reset, run at default settings with only the date/time configured?


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Use memtest to test your ram
http://www.memtest.org/

Posted on Jun 21, 2008

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You better reformat your desktop,maybe virus infected allready,it happens of my PC before virus infected, desame of problem yours hung ups ,intermittent ,its going works only when turns off and turn on again hungs again ,,when i going to reformat its okey again..try this option..

Posted on Jun 21, 2008

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Did you purchase the computer new? Is it still under warranty?
Thanks,
Lee

Posted on Jun 21, 2008

  • Lee A.
    Lee A. Jun 21, 2008

    Does your bios have the latest firmware?



  • Lee A.
    Lee A. Jun 21, 2008

    I would then return the system, If you know enough you might want to consider building your own PC, as you can research the parts and get a much better computer then dell.
    Thanks,
    Lee


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Computer stops functioning. Whatever was on the screen at the time of the lockup remains there, and the computer does not respond to any input from keyboard or mouse.
Unfortunately, you can’t do anything to prevent a system lockup after one has already happened. The only remedy is a reboot (restart the computer). You can try restarting the computer by pressing the CTRL-ALT-DELETE key combination. If that doesn’t work, hold down the computer’s power button until the machine shuts off, and then give it a full 10 seconds of rest before starting it again.

Restarting your computer may resolve the issue that created the lockup. Try once again to complete the task you were attempting at the time of the lockup. If your system freezes once again, you'll need to begin systematically diagnosing the problem.

a limited amount of memory and processing power. Any attempt you make to push your computer beyond those limits will probably end in a lockup.

Posted on Jun 20, 2008

  • 2 more comments 
  • micromaster
    micromaster Jun 21, 2008

    what the video card you are using right now..?

  • micromaster
    micromaster Jun 21, 2008

    "Certain Intel Dual and Quad Core processors may generate machine
    check errors or cause the system to hang. Dell has developed and
    released BIOS updates for all affected systems to resolve this issue.
    " - Dell - Support







  • micromaster
    micromaster Jun 21, 2008
  • micromaster
    micromaster Jun 21, 2008

    Let me know if you need more info/assistance about this...

    Thank you..


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Try to use 1 ram first then try the other one maybe ram is not suitable with your motherboard or each other

Posted on Jun 20, 2008

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