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Posted on Jun 20, 2008
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New Dell Vostro 400 Desktop with Intel Quad processor, 2 GB ram, Win XP hangs when coming out of Hibernate or Standby; also hangs when trying to boot on oaccasion. The problems are intermittent. Can only resolve by removing power and then takes numerous efforts to resolve. Have changed video cards and drivers and removed video card without resolution. Have reinstalled XP and moved to XP Pro. All drivers are current.

  • 4 more comments 
  • zorro2020 Jun 21, 2008

    I removed 1 GB of ram and no help.

  • zorro2020 Jun 21, 2008

    The command to come out of hibernate or stand-by is recognized in that the fan comes on but nothing else seems to happen.

  • zorro2020 Jun 21, 2008

    I have already formatted and no help

  • zorro2020 Jun 21, 2008

    The computer is new, but Dell has not been able to solve the problem. I have downloaded all updates and latest drivers including bios.

  • zorro2020 Jun 23, 2008

    I have the latest BIOS update.

  • zorro2020 Jun 23, 2008

    Everything is tight.

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8 Answers

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  • Master 1,894 Answers
  • Posted on Jun 23, 2008
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If it is getting hanged often then it can be due to some part being loose. like the CD drive is not connected properly. or the lan card is not connected properly

if any of the devices are not connected properly system tries to update and hence gets hanged

  • Anonymous Jun 24, 2008

    i mean the inner parts and inner peripherals.

    because since this is new and its Dell product it will be under warranty i think.

    so call a service guy from company to open the cpu and clear out the problem

    if u open the unit u may loose the warranty



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  • Master 859 Answers
  • Posted on Jun 21, 2008
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Have you been into the setup screens and seen what standby modes are offered. They are now normally listed as S1&S3, S5.

Which Standby mode is set now in your bios settings?

The ability to recover from Standy or Hibernate mode is quite dependent on your system's Power Supply. It is very possible that this is not functioning correctly. Would you be willing to accept that as an answer?

Regards,
Worldvet

  • Anonymous Jun 21, 2008

    I have done house calls for Dell a lot.

    I think you should follow up with them and I would ask for a supervisor. Then insist on a replacement.

    They usually respond to this type of request by asking you to allow them to send a tech. The tech will usually arrive with a new motherboard and probably in your case a new power supply as well.

    Regards,
    Worldvet


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  • Master 6,966 Answers
  • Posted on Jun 21, 2008
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Hi,

Try setting your CMOS/BIOS to default and not optimize. Alternately, reset your CMOS/BIOS using the jumper on the motherboard or removing the battery for a few minutes. Thereafter on POST, configure only the date/time and leave everything else to default settings.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.


  • Anonymous Jun 22, 2008

    Hi again,

    Have you done the CMOS/BIOS reset, run at default settings with only the date/time configured?


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  • Master 13,435 Answers
  • Posted on Jun 21, 2008
Ekse
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  • Master 2,071 Answers
  • Posted on Jun 21, 2008
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You better reformat your desktop,maybe virus infected allready,it happens of my PC before virus infected, desame of problem yours hung ups ,intermittent ,its going works only when turns off and turn on again hungs again ,,when i going to reformat its okey again..try this option..

Lee A.

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  • Master 4,472 Answers
  • Posted on Jun 21, 2008
Lee A.
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Did you purchase the computer new? Is it still under warranty?
Thanks,
Lee

  • Lee A.
    Lee A. Jun 21, 2008

    Does your bios have the latest firmware?



  • Lee A.
    Lee A. Jun 21, 2008

    I would then return the system, If you know enough you might want to consider building your own PC, as you can research the parts and get a much better computer then dell.
    Thanks,
    Lee


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  • Master 3,614 Answers
  • Posted on Jun 20, 2008
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Computer stops functioning. Whatever was on the screen at the time of the lockup remains there, and the computer does not respond to any input from keyboard or mouse.
Unfortunately, you can’t do anything to prevent a system lockup after one has already happened. The only remedy is a reboot (restart the computer). You can try restarting the computer by pressing the CTRL-ALT-DELETE key combination. If that doesn’t work, hold down the computer’s power button until the machine shuts off, and then give it a full 10 seconds of rest before starting it again.

Restarting your computer may resolve the issue that created the lockup. Try once again to complete the task you were attempting at the time of the lockup. If your system freezes once again, you'll need to begin systematically diagnosing the problem.

a limited amount of memory and processing power. Any attempt you make to push your computer beyond those limits will probably end in a lockup.

  • 2 more comments 
  • Anonymous Jun 21, 2008

    what the video card you are using right now..?

  • Anonymous Jun 21, 2008

    "Certain Intel Dual and Quad Core processors may generate machine
    check errors or cause the system to hang. Dell has developed and
    released BIOS updates for all affected systems to resolve this issue.
    " - Dell - Support







  • Anonymous Jun 21, 2008
  • Anonymous Jun 21, 2008

    Let me know if you need more info/assistance about this...

    Thank you..


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  • Expert 105 Answers
  • Posted on Jun 20, 2008
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Try to use 1 ram first then try the other one maybe ram is not suitable with your motherboard or each other

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OK. First, I'm assuming that you have a Dell Vostro 200 as per the topic title. That said, you machine has a maximum memory capacity of 4GB. So, if you added the 2 - 2GB DIMMS in slots 3 and 4, leaving your original memory in the machine, you will have problems. You must be using DDR2 667 or 800 MHz RAM and the two DIMMS must be in slots DIMM1 and DIMM2 ( closest to the processor). No more than that can be installed.
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The motherboard has nothing to do with your problem. Its your processor it has to be a 64 bit processor. If you don't during the installation you will get an hardware error. Your windows 7 must of been a 32bit or aka 86x platform. So put windows 7 back on (recommended) or try windows xp pro 32bit
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