Innovage photoviewer keychain download

I bought a "digital photo album with keychain" and downloaded the software. I charged the keychain as it said, but now when I try to use the program to download pics, it won't open. It keeps saying plug in keychain using the provided usb cable and make sure the device is in "UPDATE" mode. I charged the keychain the light finally turned green . I followed the steps of selecting the arrow for update mode and then double clicked the icon and the message please make sure your keychain is plugged into the computer and in update mode appeared. I have tried a different USB cord and the same thing happens. I have been working on this keychain for the last two days my husband received the keychain as a gift from his mother on Father's Day I would really like to get it to work.I can not open the program and the keychain just stays on updating. Please help