Question about Saeco Primea Cappuccino Touch Plus Coffee Maker

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Drip tray does not move up or down

My new saeco primea touch plus machine does not move the drip tray up or down. This happened from new Is there anything I can look at ? I brought the machine back from europe to south africa and there is no support for them here !!
Thanks Roger

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Posted on Jun 20, 2008

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I have a Saeco Pimea Cappuccino touch plus cofee maker and it says in the screen to empty the drip tray under the brewer goup. I have done several times, washed the dtray, fdried it and put it back in the...

Hi Darrell,...Make sure the part of the machine where the driptray fits is all dry.(no wet ground coffee stick on the wall) Itis possible the water sensor inside the machine is sensing wetness behind the drip tray. Hope it helps.

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Probably the touch pad is faulty. Before we decide that make sure the bottom touch area is dry and nothing sticking on to it.Can be check by removing the 2 screws underneath.
The worst case senerio will be the CPU which is not receiving the signal from the touch pad.

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Subscribe to my Premium Plan and I will tell you how I fixed it

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The grinder motor is not working,,better to take it to the service center to replace a new one under warranty if the machine is new.

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Water not running through the machine!

sounds like air got in the water lines. Try turning off the machine and making sure the tank is seated good. at menu try an get hot water to get the pump flowing again. you may hear a loud "eh-eh-eh" buzz which means air is in the pump. It will quiet down as the air is forced out. try it several times. Hopefully you get it working. Just remember not to run the tank completely dry.

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1 Answer

Insert Drip Tray

Check the right side of the tray holder. There should be a small lever (micro-switch) that you can feel and press in. If it does not click when pressed then you need to replace it at a service center. If the leaver just broke off (a small triangle piece with a tab on the end) then you may be able to stick a piece of card board to make the switch click and fool the machine to think the tray is in. until you can get it to a service center.

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look in manuel how to ajust the coffee grinder its grind the coffee to fine when you ajust the leveler of coffee move it only when the grinder work do a few ajustment it will be fine pierre

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Check your grinder to see if the grinds may be too fine. Increase the grinder size and see if the coffee speed is increased.

If not, Contact saeco usa for support at 800-933-7876.

Out of warranty repairs can be completed by Cerini Coffee located in New York.

Replacement parts for your saeco espresso machine located at

Nov 23, 2008 | Saeco Primea Cappuccino Touch Plus Coffee...

1 Answer

The touch lift drip tray is broken its the plastic shaft that holds it together so its unusable.. I think someone lifted the machine by the lift tray or the shipper put the box upside down and it broke.......

The entire machine need to be taken apart to repair the auto drip tray. I would reccommend a Authorized Service Center to replace the tray. It is again not a simple fix.

Saeco's First Authorized Service Center of New York

Cerini Coffee Service

Oct 08, 2008 | Saeco Primea Cappuccino Touch Plus Coffee...

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