Question about Datacard SP35 Printer

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Data card sp35 plus ribbon break


We are printing ID cards (Red Green or Yellow in colour) on the printer but get constant ribbon breaks. It has got to the point where the printer will only correctly print 1 in 50 cards.
The ribbon looks as if it is stuck to the card when it breaks.

Any ideas?



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  • 1 more comment 
  • joman40 Oct 28, 2008

    Hi, I have de same problem! There some one that could help us with this! I think we need to change some options and values in th tool box printer but I'm not sure.

    Thanks to all


  • Pat Raja
    Pat Raja Mar 20, 2009

     How I control and change the print head temperature? 

  • PriteshGor Mar 27, 2009

    I have same problem, I try to print card and it prints half way and ribbon breaks ..



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Three things to try,

1. Try actually flipping the cards over, on side may have a burr that is cutting the ribbon.

2. Try changing the position of print on the card. Most manufactors call this EC

3. Try calibrating the ribbon sensor from with in the driver or the datcard utility that is on the bottom right of you windows desktop

Posted on Jun 03, 2010

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  • 64 Answers

There could be either of the following issues:

1. Check the print head temperature to make sure that it is hot enough to transfer the ribbon to the card.

2. The surface of the PVC card may not be image compatible. Try another brand of card or opt to 60/40 composite cards for testing.

For technical assistance by blog for id card printers, see our blog at

Posted on Nov 16, 2008


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Related Questions:

1 Answer

SP35 cards not printing more than one colour

Check to see if you have the current firmware installed on the printer. You can discover the version by going to Start > All Programs > Datacard Card Printers > Datacard Printer. Look at the bottom of the of the dialog box [Printer Toolbox] for the number following Printer Firmware Version. The number should be above version 24.49.

Datacard released a a new ribbon model that includes a new RFID chip. Printers with the older firmware will not recognize the new chip and thus think the ribbon is black only.

  1. Update the firmware by going to the Datacard website and use the search function in the top right corner of the website.
  2. Enter the search string "SP35 Firmware" one of the top links will point you the the Driver and Support page.
  3. Once the page loads, scroll down to the firmware subsection.
  4. Click on the "Begin your Go Green firmware upgrade now" link.
  5. Enter the contact info and click submit.
  6. Click download link once page loads.
  7. Open or Run download.
    1. This program will install software on the computer to update printer to new version of firmware. After the firmware is updated the program will ask if you would like to uninstall at end.
  8. A new dialog window will display Card printer Firmware Update.
  9. Select from drop down the Datacard printer that requires a firmware update.
  10. The dialog box will either display the update firmware version that can be flashed or indicate the "printer contains the latest firmware."
  11. If a update is possible click the Update button in the bottom left corner of the dialog window.
    1. Do Not Disconnect the power during the flash process.
    2. The printer will make beeps while the printer is flashing, this is normal.
  12. Wait till you hear the printer perform it's start-up sequence and you see a dialog on screen for success.
  13. Open Printer toolbox as mentioned above and review the firmware version number in the bottom left corner. Notice it should be a number greater than 24.49.
  14. Click on the Supplies tab in the printer toolbox dialog window and review the ribbon type.

Apr 10, 2014 | Datacard SP35 Printer

1 Answer

I have a datacard SP35 printer. I recently changed the ribbon and cleaned the machine. Now the cards are printing however they are only prining all yellow, all pink, all blue, black only, or half pink...

I'm having a similar problem, except some of them randomly print correctly too. Let me know what you find out. Thanks, Glenn

Apr 15, 2011 | Datacard SP35 Printer

1 Answer

The SP35 red light is on

please give me the solution as fast as possible.
( out of print ribbon.(pr-01726) replace the K print ribbon, replace the cleaning sleeve, and click ok when ready

Mar 17, 2010 | Datacard SP35 Printer

2 Answers

Displays colour streaks (mainly red)when printing

you need to make adjustments in the driver control panel color options, you may need service to calibrate the temperature, this can also be a result of poor quality PVC cards. Some card design software will allow you print parts of the card with black panel only which would eliminate this issue.

Mar 08, 2010 | Datacard Group SP35 Card Printer

1 Answer

Want to clean using the cleaning do i do it -data card sp 35plus

You can't - the Cleaning Card supplied with the replacement ribbons is for other models of the Datacard printer, not the SP35 Plus :(

Jan 22, 2010 | Datacard SP35 Plus Printer

1 Answer

My datacard sp35 will only print in yellow. What

Do you get any errors?
1 st unplug and plug in to reset power
2nd replace print ribbon with new one, could be bad ribbon or bad RFID tag on the ribbon
3rd try printing a different card
if still not working i would recommend sending in for service.
Contact for more info.

Jan 06, 2010 | Datacard SP35 Plus Printer

1 Answer

DataCard printer ribbon breaks

First, what color is it breaking on? Yellow, Magenta, Cyan, Black, Topcoat?

Next, I would do is clean all the rollers in the printer with isoprophyl alcohol (99% if you can find it, 91% is ok, 75% is you're in a bind). This is a common problem

Then, load the Printer Diagnostics from your print driver CD. In diagnostics, you can set the BASE POWER for YMC, K or Topcoat. The base power is totally different from intensity. As the printhead gets old, you may need to back off the intensity to keep the ribbon from breaking.

Lastly, take a look at the ribbon:
Is the image placed in the same spot of the ribbon on each panel or does it move (creep) higher or lower? This creeping action is caused by many things and would be best to be serviced by a technician.

Finally, printhead replacement. About $695 MSRP

May 26, 2009 | Datacard Group ImageCard Platinum Printer

1 Answer

Ribbon is breaking constantly in every print of card

in order of most likely
1 edge to edge settings in printer tool box are off.
2. print ribbon carriage (blue part you put the ribbon on is bad)
3. Bad ribbon
4. dealer needs to service to calibrate print head temp for more info

Mar 27, 2009 | Datacard SP35 Printer

1 Answer

Card printer is not printing in colour

You have probably bought fake color ribbons , or you have taqken of the blue cup with the rfid inside.. Wich tells the printer what kind of ribbon installed

Nov 19, 2008 | Datacard SP35 Printer

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