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before you print, go to page setup, and make sure that it is setup for whether you want to print paper landscape or portrait, then click on properties, in page setup right next to where it says what printer you are using and setup portrait/landscape there too then print
Be sure you have set the PRNIT PREFFERENCES on your program that you are using to print the envelope to accept a #10 envelope and not 8.5x11 paper, you ALSO must set the PRINTER PREFERNECE to MANUAL FEED and not automatic so it won't look to the paper tray.
Open your top paper tray drawer and there should be a dial on the on the tray drawer (light blue). On there is different paper sizes. Turn it until you get "Ltr" and the paper is going up & down. This should fix the problem. We just had that same problem today and that's what the tech person told us. (Also, this dial only turns in one direction to the left). MMc