Question about Creative Labs Zen Digital Media Player

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My creative zen screen was flickering white

I charged my Creative Zen for a couple of hours and I came back to see how much was charged. When I looked at the screen, I saw that the Zen was off but, the screen was flickering white.

I unplugged it and I tried using a paper clip to reset the Zen but, it's not doing anything. It still won't turn on. If I plug the Zen back onto the charger, the player won't turn on. There is no blue light coming from the power switch. All I see is a white flickering on the screen.

Oh please, don't tell me this thing is toast. Anyone have any help??
is it a battery problem?? or other problem..

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  • Anonymous Jun 21, 2008

    I'm having a similar problem. My zen will turn on if it's plugged into a computer, or sometimes a charger. But if I unplug it it immediately turns off. I've hit the reset button but it doesn't change anything, it won't turn on undaided. It just flashes a white screen.

  • penguinboy08 Feb 19, 2009

    the screen went black

  • Anonymous Feb 23, 2009

    my ZEN creative mp3 player turns to white after i played a short film.

    i tried many times to reset it but it never helps. how i can fix it?

  • junk2jewels
    junk2jewels Apr 07, 2009

    i dont think it was the virus. ive looked this up and iot seems it happens a lot when it was locked. this happened to me, like 2 hours ago. it was locked for 5 minutes. i tried to turn it off. it said shutting down on the screen. when i looked at it 5 min later, the screen was white and the power light was on. i dont want to reset it, beacuse i have some things on there that will be hard to get back. i did the lock thing, i held down play pause, and several other things. as far as i know, there are no solutions on this site, yet.

  • ZenBooed-ist Apr 16, 2009

    The update never worked for me. Also, I never had mine locked. The first time I noticed the problem was after I'd been playing music all night with my Zen plugged into the charger.

    I've reset my Zen a million times and never lost anything on it. It 'rebuilds' the data.

    The only thing I've ever done that works consistently is to freeze the thing. However, whether it boots up one time or half a dozen times after freezing it is anybody's guess. I've also tried rapping it sharply on the back (what've I got to lose?), which used to work, but not anymore.

    Apparently there isn't a fix for this problem. I just wish Creative would make it right with all the people who have spent money on the piece of ****. I've only had mine for about a year. What makes me really sick is that my husband liked mine so much, he bought one, too.

  • tkimica Apr 22, 2009

    my zen player ois showing white everytime i put it on but i can still hear it. tell me what to do



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I've seen a million reasons why people think their Creative Zens are going to the white screen of death. I've tried a million different things myself in trying to 'solve' the problem. The only quick-fix that has worked consistently was freezing the Zen (in a plastic bag, of course). After freezing it, it always boots fully the first time I turn it on, but your guess is as good as mine as to how many times it will work before having to freeze it again.

To me, the problem has always seemed like it had to do with a lack of connection or contact inside the thing. So, my next theory has proved - so far - to work even better than freezing. However, it's a bit of a risk to the LCD screen. I noticed the casing seemed a bit "loose", so I squeeze it (be careful not to break the LCD!!!!) as I turned it on. The first time I did this was last night. The Zen has properly booted every time I've turned it on since then. I've left it for hours and turned it on occasionally when I've thought of it...and presto!

My brother is an electronics expert. I described the problem to him and asked his opinion. Without going into detail (that I can't remember anyway), he concluded that there are contacts in the casing for the LCD that just aren't quite making the contact.

I fail to understand why Creative refuses to do anything about this problem when it seems that it would be a simple fix. I understand that they have more lucrative business to attend to, but selling a bum product and not even acknowledging the problem - much less fixing it - just isn't right.

Posted on Apr 17, 2009

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Same problem, connected it to my comp, came back 15 min later and it was flickering white. Been a dud ever since. Its a pity because I thought this was really a great player + all my music is going to be goneeeeee :(

Posted on Jul 09, 2008

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Actually, i saw that updating it can make it worse. is there such thing as downdating? if there is, do it! some other people said to put in iin lock, wait till it goes black, and then turn off. i tried this and my player didnt go black

Posted on Apr 07, 2009

Mine is doing that too but it use to freeze up then i would restart it but now it wont go past the start up screen!!

Posted on Oct 14, 2008

I was told if you update your firmwire, on support at creative labs, it will help.

Posted on Sep 09, 2008

Have the same problem ..i plugged mine into my laptop came back in a minute and picked it up and it was hot as hell on the back side .. now i have the symptoms you describe .. my guess is the batter shorted and dumped voltage .. = dead

Posted on Jun 23, 2008

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SOURCE: Creative Zen Microphoto

remove battery and fixit again and start again.

Posted on Aug 16, 2008

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