I have a Canon EOS 400D camera and I have a fresh battery in it, but when I try and turn it on, nothing appears on the screen (like it's not working) and then when I try and turn it off, the battery light stays on until I take the battery out.
It's not even 12 months old yet. Got any ideas on what could be wrong with it?
An expert who has written 20 answers of more than 400 characters.
An expert who has answered 20 questions.
Re: Camera doesn't appear to be working
Hi Take the cameras back to the dealers. Even more so if you are coming to the end of the warranty. This sounds like a hardware fault. The cameras should operate without this sort of hitch and when you get the little red (read/write/power) staying on after you have switched it of and you have not just taking a strings of shots i.e. it is not writing to the card this is normally hardware failure. I had the same sort of thing on a 30D i used to have it turned out to be something which Canon replaced the main circuit board to get it working again.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Yes, it could be an issue with the camera or the battery. The easiest way to find out is to try a different battery in the camera. If this works then the most likely culprit is your battery. If this doesn't work then your camera requires service.A good camera store should let you try one of their batteries in your camera.
1.Remove the battery, lens and CF card. Allow the camera to sit without power for 20 minutes and then reinsert a fully charged battery.
2.Turn the camera on and push the shutter button as if you were taking a picture.
3. If you don't get the error message reattach the lens and insert the CF card.
4. Check the below canon eos 400d service manual link: http://goo.gl/LHYVAy
it will help you to save a lot of money
Hope it helps, Thanks
To isolate the cause of the issue, we suggest that you do the following:
1. Turn off the camera. 2. Remove the lens, battery, and CF card. 3. Allow the camera to sit without power for approximately 20 minutes. 4. Insert a fully charged battery, and turn on the camera.
Does the "ERR 99" message appear? If it does, then the camera should be serviced. If it does not, then please proceed to the next set of steps:
1. Turn off the camera. 2. Insert the CF card. 3. Turn on the camera. 4. Format the CF card in the camera.
Does the "ERR 99" message appear? If so, then the CF card is the most likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:
1. Turn off the camera. 2. Clean the lens contacts by gently rubbing them with a pencil eraser or soft cloth. Be careful that you do not let any debris fall into the camera body. 3. Reattach your lens. 4. Turn on the camera.
If the "ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the "ERR 99" with a different Canon lens attached, then the camera should be serviced.
The camera is working again. I took out the battery, with the the on/off switch, off. I then swtiched the On/Off switch On. I then put the battery in ,and the camera turned on.It then gave me an ERROR 99. I then switch it off and on again, and it is still working.
Try replacing the date/time battery located in the main battery compartment. Also, simultaneously remove the lens. This will be like a master reboot for the camera. Replace the date/time coin battery, the main battery (freshly charged) and lastly the lens.
If this doesn't work, send it in for service. If you are just slightly beyond your one year warranty, Canon may allow a grace period especially if you can provide a receipt. If you can't find a receipt, give them the approximate date of purchase when you send in the camera. You will need to call them or set up service online.