I've lost the installation CD to my DELL 962 printer and need to install it on my new computer. What can I do?

Hi,
That software driver you install from DELL printer CD driver? or you download only?
If it's not try to download to this link http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_ALL_A962&os=WW1&osl=en&catid=&impid=
Before you install that's software driver for DELL 962 photo all in one inkjet printer for that website.
Uninstall first your old software driver installation, then restart your PC.
Finish restarting your PC, install software driver for DELL website.

Just let me known if it's not yet working your printer.
Thanks for using Fixya.

Here is the link to download the driver:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A962&os=WW1&osl=en&catid=&impid=

It could be a communications error message, the printer is not communicating with the computer.

Disconnect and then reconnect the USB cable.

Disconnect and then reconnect the printer power cable.

Restart the computer.

Remove and reinstall the printer software

If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.

1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.
   
   
2. Follow the instructions on the computer screen to remove the printer software.
   
   
3. Restart your computer before installing the software again.
   
   
4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.
   
   

If the installation screen does not appear:

1. In Windows XP, click Start®My Computer.
   
   

In Windows 2000, double-click My Computer from your desktop.

1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
   
   
2. When the printer software installation screen appears, click Install or Install Now.
   
   
3. Follow the instructions on your screen to complete the installation.
   
   

Communications error message
The printer is not communicating with the computer.
Communications error message
The printer is not communicating with the computer.

according to this website - its not compatible with windows 7 - scroll down and you will find your model and the windows versions it works with
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=5E83716B1A9646FFB7BF43C864AA84A8&journalid=2170D1C05ECD11DB8C89B5EEE13E1C35&l=en&s=gen#Issue0_1
It does however, mention that vista driver may work http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=82C256FF35BE4BE3E040AC0A66E91DEB&docid=366070#Issue0_11

reinstall the printer and fax cd that came with your computer

http://download.cnet.com/Dell-AIO-Printer-A940/3000-2116_4-66618.html
download from here.

Here is the web page to download the driver for your printer:

Dell 942 Driver

Select your operating system from the drop-down menu.

When you download it Save it to your computer. To make it simple Save it to your Desktop. Then when you are ready to install just run it (double-click) from there.

Thanks for using Fixya.

I had the same issue after downloading the Dell AIO 962 printer update. What worked was using the uninstall mode on the original Dell CD that came with the printer followed by a fresh install from the aforementioned CD. Be sure to uninstall all copies of the drivers before doing the new install. Good Luck!

you have the newest drivers?

support.dell.com has an answer

Folks, unless you are wanting the All-in-One solution cetner that comes on the CD, you can download the driver from the Dell website and I have included the link, but for some reason it does not take in this note, please go Dell's website and look under support & drivers and the then put in the model information and the driver will be there.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R92834&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128698