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This is not an adjustment issue, this is a malfunction issue. If you have a thermometer that you can place in the freezer, as opposed to any temperature readings from the freezer itself, your temps would normally be around 0 degrees F. At the warmest freezer settings, you should be around 10 degrees, which would make your ice cream very scoopable. I would contact the store you purchased it at or Samsung for a refrigerator repair service as soon as possible before they tell you its no longer covered under warranty.
1Place the appliance thermometer in a glass of water.
2Set the glass of water with the thermometer in the refrigerator on the middle shelf.
3Check the temperature on the appliance thermometer after 24 hours. The temperature should register between 37 and 40 degrees Fahrenheit (2 and 4 degrees Celsius) in order to store food safely.
4Look for the temperature control dial inside the refrigerator if you have to adjust the temperature, and make it warmer or cooler. If you can’t easily see the control dial, check the owner’s manual for a diagram that shows the location When looking at the refrigerator temperature dial, you may see numbers rather than degrees. The majority of refrigerators use a set of numbers, with the lower numbers representing cooler temperatures and the higher numbers representing warmer temperatures.
5Move the temperature dial in the necessary direction to adjust the temperature up or down. Be sure to move the dial only one number in either direction because it probably will not take much to change the temperature in the refrigerator.
6Adjust the temperature balance control if your refrigerator has such a dial or sliding switch. This allows you to direct more or less cold air to the refrigerator section from the freezer section.
7Wait at least 24 hours, and then check the refrigerator temperature again.
8Observe the amount of frost in the freezer section of the refrigerator if you are unable to properly set the temperature.
90Defrost the freezer if the amount of frost is more than .25 inches (.64 cm) thick.
10Repeat the steps as necessary until the temperature is within the safe range.
11Use a permanent marker to draw a line on the dial after you locate the best setting on the refrigerator temperature dial. This will give you a reference point in case your dial moves and needs to be adjusted in the future.
The fridge gets its cold air from the freezer through a vent(damper)
between the freezer and fridge.The fan in the freezer blows air through
it.There is a flap you adjust with the
fridge temp. control. Make sure it's opening and closing when you adjust the
If the unit is working correctly, it could be that you are trying to adjust the freezer with the wrong knob. The fresh food section is cooled by forced air from the freezer and can get about as cold as the freezer if not adjusted correctly. The thermostat its self controls only the temp in the freezer. Some times telling which is which is confusing. Here is the best way to tell the difference.
The knob that will turn the unit off is the thermostat. The other one controls how much air can be forced into the fresh food section. The thermostat should be adjusted to where the freezer stays around -10 degrees. The other knob should be set so the the fresh food section stays between 35 and 38 degrees. If this does not help or if you find that there is indeed a problem with you unit, please get back with me and I'll be glade to walk you through diagnosing the problem.
Please post a rating if solution is helpful. Thanks
If any of your drinks are freezing you need to adjust your temp setting. The suggested setting is 5. changing the temp setting basically tells the refrigerator to stop cooling when the temp hits a low degree, and to start cooling when it hits a high degree. This keeps your drinks not to hot, not too cold, but just right. If this doesn't work I would change the cold control altogether, it might've went bad. If you have a few minutes, locate the condensor fan (bottom) and make sure it is periodically turning on and off like it should.
Try turning off the unit. Then leave both doors open for 48hrs to defrost it 100%. Now try moving the icemaker bar as there may be ice in side freezing it solid. If not I'd say it's time for a new ice maker Cheers