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Phillips SA 4010 MP3 player. The screen is completely black and I cannot load or hear any music...Not sure what is wrong

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Triple Reset for GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Jun 20, 2008


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Posted on Jan 02, 2017


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I can not download my songs

The GoGear SA 6045 is not compatible with iTunes. As iTunes moves toward DRM-free music, there are a few GoGear models that will work with it, but the SA6045 is not one of them. iTunes format is also known as AAC format. There are no GoGear's that are compatible with DRM-protected AAC format, but a few are compatible with DRM-free AAC's. Sorry.

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I have a phillips mp3 player sa6185/02, since last week when | down loaded some music onto the player, I have experienced a problem. When I turn on the mp3 player and go into my music option my play...

Before you send the player off to Philips, try the repair procedure.

Make sure you have Philips Device Manager installed on your PC, and open it.

Press and hold [VOL+] whilst connecting the player to the PC.

Device Manager will report an error with your device.

Follow the on-screen prompts.


If the player still doesn't connect then roll-back all of your USB drivers.

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The Media Converter only works for video files. Music files must be transferred using Windows Media Player. The Philips Device Manager is only good for Repairs and firmware Updates.

-Tha Mp3 Doctor

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