Question about SanDisk Sansa e250 MP3 Player

1 Answer

Slow response when browsing to new list

When I try to go to a new list in my music it takes forever before it finally responds. Frequently I think that I did not actually click and do it again, then as soon as it enters the list ir remembers the second click and loads the frist song rather than letting me browse.

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  • ssaladin Jun 20, 2008

    I tried reseting it and it still seems to have the same problem.

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  • 8,596 Answers

Reset the player first, and see if that helps.

Posted on Jun 20, 2008

  • Corey Knoettgen
    Corey Knoettgen Jun 21, 2008

    You might want to consider a firmware upgrade - I'm going to give you a list of "soft" fixes for your problem (note: the volume + method was a generic method for Sansas; in the e200 series, the buttons are REC and HOLD instead of volume + - double-check Sandisk's website for the exact method):

    These are the most common methods for recovering Sandisk's Sansa Mp3
    Players. I have been almost universally successful in recovering Sansa
    players using one or a combination of these methods. These methods do
    not work if you are having synchronization or music format issues -
    they are for recovering a player that will not power up, freezes,
    flashes, is not recognized by the computer, and a host of other issues.



    Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.

    Download the Sansa Recovery Tool from the Sansa website.

    Format - Erases Everything: Connect your Sansa player to the
    computer and open Windows Media Player. Click on the Sync tab. Pull
    down the drop down menu underneath the Sync tab by moving your cursor
    over the Sync tab and left clicking on the little black arrow
    underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary
    slightly), and then select "Format." - this should erase everything.


    Firmware Upgrade- Erases Everything: Get the latest firmware
    upgrade from Sansa - it updates the firmware and erases every song in
    the player all at once. Note: this method doesn't work if already have
    the latest firmware. Go to this website and click "Firmware Updater" to
    find out: http://www.sandisk.com/DriverDownload/dr...


    If these fail, then:

    Try this: disconnect the player from the computer, turn it off,
    hold in the volume + button, and reconnect the player to the computer
    while holding the volume + button in. Keep holding the volume + button
    for an additional 5-50 seconds. Windows should eventually go into
    recovery mode and revive the player- it will pop up a window that says
    Found New Hardware Wizard.


    If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).

    You may have to restart your computer after each of these methods
    to get them to work properly. Disconnect your Sansa player BEFORE
    shutting down your computer.


    -Tha Mp3 Doctor


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