Question about Sony Handycam DCR-TRV350 Digital Camcorder

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URGENT NEED HELP WITH C:31:23 CODE ON DISPLAY SCREEN

THERE IS A C:31:23 CODE FLASHING ON THE SCREEN AND WHAT LOOKS LIKE A EJECT SIGN FLASHING ON SCREEN I have the same problem with my 350. It renders the unit unusable. I used to be able to overcome it temporarily by disengaging the battery and then re-engaging it. Sometimes it took multiple attempts before it worked. Now, it has become a permanent condition. It comes on as soon as I try to record or playback. I had an earlier high end Sony Digital 8 with the same problem, but this one had gotten wet, so i assumed that was the reason. Now I will have to buy another camcorder unless this can be corrected.

Any inexpensive fixes for this problem?

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It is not a fatal error. But the 31 shows the unit has had a short internally and the 23 means only service center of sony can repair this as this is an internal circuitry problem due to the moisture which you have had.
Follow This LINK for Service form Sony they will help you further and they will quote you

Posted on Jun 20, 2008

  • eric bosman
    eric bosman Jun 20, 2008

    Follow this LINK for your service manual

    You will find what I mean

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The error code indicates that the head/drum assembly is not working correctly. This could be a simple fix, but without seeing the camcorder itself, I can not say for sure. This is not a repair that should be attempted by anyone without experience with cameras. In many cases, no parts are required. Check around for a Sony authorized service center. I would recommend that you get a detailed repair estimate (cost $50 or so) to determine whether or not parts are required and make your decision at that point. Feel free to post the results of the estimate here and we can provide non-biased advice.

Dan

Posted on Jun 20, 2008

  • ABRsvcs Jun 23, 2008

    Sorry dutchman05, but the error code listed indicates a head/drum motor problem not an internal short. Please stick with the areas you have listed as expertise. I am a Sony service center and can state he problem. This is not a user servicable problem as I initially stated.



    Dan

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Greetings,

FATAL ERROR CODE : unit is unable to perform requested operation

No reset or fix for that problem.

New camcorder or repair - get a quote for repair and compare price for a new one.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
URGENT NEED HELP WITH C:31:23 CODE ON DISPLAY SCRE - 673d736.png

Posted on Jun 20, 2008

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