Question about Canon imageCLASS D761 Copier

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Canon d760 we are getting a 3/8" gray smug line from left to right about 1" from top when doing multiple copies. single page ok..Have changed toner cartrige thinking maybe transfer roller?

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  • missy moo mo Aug 06, 2008

    parts of copied page reappear smudged throughout copy.

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  • 86 Answers

There are 2 possabilities for this
1 the drum unit is worn
2 the upper fuser roller/film has worn out

a visual check is needed to determine the cause
please get back to me if you require further assistance

Thank You

Posted on Jun 20, 2008

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1 Answer

Canon D760 print problem - print image


Duplicated images on pages is either the drum, or fusing/setting unit. Since this is an all in one unit, I am assuming the ink/toner cartridge includes the drum. I suggest replacing the fusing/fixing unit. (the hot part of the printer"

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Check your toner levels. If OK Restore default settings on Printer

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Printed sheets come out with blackish/greyish lines on the right side


Use follow these cleaning steps for your printer:

1. Open the front cover of the printer and remove the drum/toner unit.
2. Gently wipe the scanner window with a soft dry cloth. The scanner
window is located on the roof of the inside of the printer.
3. On the top of the drum unit, locate the blue tab on the left side.
Slide it back and forth across the drum about 30 times.
4. Remove the toner cartridge (TN430 or TN460) from the drum unit
(DR400). To remove the toner from the drum: hold down the blue lever on the right side of the drum (DR400) and lift the toner (TN430 or TN460) off of the drum unit.
5. Inside the drum unit (DR400) there is a green roller. Wipe the green
drum roller with a dry tissue (i.e. Kleenex). You may turn this roller
by moving the gears on the far left side.
6. If the pages area gray pages or have gray vertical lines, install a
brand new toner cartridge. If pages have dots, spots, smudges or
horizontal lines, install a brand new drum unit.
OR
If you are still experiencing gray pages or gray vertical lines,
please install a brand new toner cartridge (TN430 or TN460).

Brother strongly recommends that customers do not use generic drum unitsand/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner.

If I have helped please rate my post...I will always do my best to help

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1 Answer

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I assume you had the issue before you changed the toner, If so the problem is either the fuser or the Laser.
Do this:
start a print job and after you hear the paper feed into the machine open the top cover to stop the machine. You want to stop the page before it gets to the fuser. May take a couple tries.
remove the toner cart.
the page should be under the cart with the image on it.
If the line is on the page the problem is image development(toner or laser).
If no lines the problem is likely the fusing assm.

May 28, 2009 | HP LaserJet 8100N Printer - Refurbished

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clean the thin strip of glass located under the document feeder with something non abrasive

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1 Answer

Hello mine is really an FT3713


This sounds very scary...
Your Machine is very old..
What did you do last to the Copier to get it in this condition?


All you should have done is empty the Waste Toner bottle, and do SP83.

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1 Answer

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Did you check to see if the lines are before or after the fixing unit? Stop a copy before it gets to the fixing unit. If there is no lines in the same spot, then the problem is in the fixing unit, if not check the and clean the optics and dust proof glass. Good Luck...

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2 Answers

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try to clean the cover glass at the top of the copier with alchol.
be sure that ther is no any dot or lines on top of the glass specialy the right side.ok

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1 Answer

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it is either the image drum (on the cartridge) or the fuser.
if you have another cart. replace it and see if you get the same results.

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