Printers
Problem for Printers
Generic problem for all Printers

Paper jam as red lights




By p0ttsr55 on Jun 20, 2008

" "
paper jam as red lights are flashing

Same Problem

Jan 27, 2009

-   I have the same problem. Followed the guides provided by brother and that did not help
Answer to your Frequently Asked Question: How do I clear the flashing Paper LED (light)?


The Paper LED flashing can be caused by no paper in the manual feed
slot, a paper jam, the front cover is open, the back cover is open, dust
on the drum, a memory full error, a print overrun error or not having a drum installed.

Note: Be sure that a toner AND drum assembly is installed in the machine
before continuing. A machine may exhibit a jam message if a drum or toner isn't installed or isn't installed properly. The drum is
a separate part from the toner cartridge and the two parts fit together
tomake the drum and toner assembly. The problem may also happen from
usinggeneric/third party/non-Brother supplies.

To clear the Paper LED flashing, follow the steps listed below:

Brother strongly recommends that customers do not use generic drum units
and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the
other to ensure quality and reliability. Using non-Brother supplies may
affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused
by the useof third party drum units, toner cartridges or toner.

Warning: If you just used the machine some parts inside the machine are
extremely hot.

1. If the paper source setting of the program you are printing from or
the Brother printer driver is set to Manual feed, the Paper LED will
flash prompting you to load a sheet of paper, an envelope, or a label in
the manual feed slot of the printer. It can also be caused if the document you are trying to print was created as a letter,
mailing, or label.

2. Using both hands, slide the manual feed slot paper guides on the
front of the printer to the width of the paper that you are going to
use.

3. Using both hands, put one piece of paper in the manual feed slot
until the front edge of the paper touches the paper feed roller. When
you feel the printer pull in the paper, let go and the printer will
print the document. If the Paper LED continues to flash and the printer
does not pull in the paper, this issue was not caused by a manual feed
command, continue with trouble shooting.

4. Open the front cover by pulling the tabs on the left and right side
of the printer towards you.

5. Remove the drum/toner assembly by lifting it up slightly at the
center and pulling it out to the front. Place the drum/toner assembly on
a piece of disposable paper or cloth to avoid spilling and scattering the toner.

6. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top from right to left and left to right several
times. Return the blue tab and snap it into the home position. If you
don#t, printed pages may have a vertical stripe.

7. Remove the toner cartridge from the drum unit holding down the lock
lever (purple tab) on the left side of the drum unit and lift the toner
cartridge out.
*Handle the toner cartridge carefully. If toner scatters on your and or
clothes, immediately wipe it off wash it with cold water.

8. If there is paper in the drum unit, gently remove it.

9. Examine the inside of the printer where the drum was installed. If
there is paper inside the printer carefully remove it.

10. Reset the toner cartridge into the drum unit (be sure it clicks
into place).

11. Reinstall the drum/toner assembly into the printer.

12. Close the front cover. If the Paper LED is still flashing, continue
with trouble shooting.

13. Turn the Brother printer around with the back of the printer facing
you.

14. If the back cover is open, close it securely. If the Paper LED is
still flashing, continue with trouble shooting.

15. Open the back cover.

16. Open the black plastic inner chute by pressing on the release tab
located on the right side of the chute.
Note: The inner chute has a diagram on it of a piece of paper being
removed from the printer.

17. If there is paper inside the printer carefully remove it.
NOTE: If paper is wrapped around the orange roller do not try and remove
it. The printer has a one year limited exchange warranty. If the printeris in warranty, call Brother Customer Service at
1-877-BROTHER (1-877-276-8437) for warranty options. If the printer is
out of warranty, contact a Brother Authorized Service Center for repair
by clicking on the link below:
http://www.brother-usa.com/service/default.aspx

18. Close the back cover. If the Paper LED is still flashing, continue
with trouble shooting.
NOTE: The inner chute will close automatically when the back door is
closed.

19. Pull the paper tray completely out of the printer.

20. If there is paper jammed in the paper tray or underneath the
printer, gently remove it.

21. Reload the paper in the paper tray. The tray can hold up to 250
sheets of 20 lb paper. Do not over fill the tray. There is a maximum
paper mark located on the top of the right and left paper guide. It
looks like a V cut out in the plastic.
NOTE: If you are using special paper and the machine has problems
feeding it from the paper tray, try loading the paper in the manual feed
slot.

22. Put the paper tray firmly back into the printer. If the Paper LED is
still flashing, continue with trouble shooting.

23. To troubleshoot a Memory Full error, press the Go button on the
printer to print the data remaining in the printer. Cancel the print job
if you want to delete the data remaining in the printer by pressing the Go button for about 4 seconds until all the LEDs light up.
The Ready andPaper LEDs will flash as the job is being cancelled. If
this does not clear the error, reduce the print resolution in the
Brother printer driver or reduce the complexity of your document. If the
Paper LED is still flashing, continue with trouble shooting.

24. To troubleshoot a Print Overrun error, set the page protection in
the Brother printer driver to AUTO. Change the following settings in the
printer driver and try again. The best combination of these settings will vary depending on your document:
Graphics mode
TrueType mode
Use Printer TrueType Fonts
For further assistance -   Guest

Jan 13, 2009

-   Same here..tried everything...holding down the button while I restart hoping it will reset something. Checked the paper path, taken paper out of the tray and put it back in. Unplugged and replugged usb, unplugged and replugged power cord. That damned flashing light is still there. Can't print anything!!!!
-   jan1957

Nov 03, 2008

-   Light is flashing over and over. Taken out paper, put in paper, turned off printer, back on, held the button, pushed the button, still won't do anything! -   Guest

Oct 18, 2008

-   Same here..tried everything...holding down the button while I restart hoping it will reset something. Checked the paper path, taken paper out of the tray and put it back in. That damned flashing light is still there.
-   Guest

Oct 02, 2008

-   i have taken all the paper out of the machine - red light is still flashing- took paper tray out, took printer cartridge out, turned off and back on - red light is still flashing
-   kuntrygurl

Best Solution

posted on Apr 16, 2009
Very Helpful)

dam2

Rank: Apprentice 
Rating: 100%, 1 votes
JDRW is correct.

That little "Stick-thing" is a rod connected to the sensor inside the printer that triggers the warning for paper jams.

The little "stick-thing" is part of a rod assembly that extends to the right side (if you're looking at the back of the printer) of the printer. It is connected to the black panel via a couple of semi-circular channels and held with a spring.

Unfortunately the rod connecting the "stick" part of the sensor trigger and the actual sensor trigger is somewhat flexible and a good paperjam (particularly with thicker paper) can dislodge the rod from its semi-circular snaps and, hence, the "stick" won't line up to the channel in the black panel in which it normally rests.

Run you hand along the inside of the black panel making sure that you genltly press the rod back into place so the "stick-thing" part of the sensor actuator can gently fall into the little channel for it in the black panel.
Close everything up and, like JRW said, VOILA!
Was this helpful?
Yes
No
1 person thought this was helpful

Solution #2

posted on Mar 03, 2009
Very Helpful)

jdrw

Rank: Apprentice 
Rating: 100%, 2 votes
I had this same problem and fixed it today. I had a paper jam 3 days ago and after opening the back and removing the jammed paper, the red paper light continued to flash no matter what I did. But today, what I did fixed it.
I opened the outside back "door" on the printer. Inside that, there is a black panel with a warning "hot" label on it, and blue "buttons" that you can press to release the roller to un-jam paper that is caught. I carefully un-hooked that black panel and lowered it down just like I did to un-jam the paper. At this point, you will see in the center of this black panel, a small toothpick-like black sensor "stick" for lack of a better word. This "stick" is attached to some kind of rod that connects at the right side of the black panel. I gently moved the rod back and forth...it has about 1/8th of an inch movement left to right. and I re-positioned the black "stick" so that it lined up better with the inside of the printer. Then, I re-attached the black panel into place and shut the outside "back door" on the printer and viola! the red light was off and the green light was on. So I have to believe this whole problem is related to that little black "stick" thing and it must be some kind of sensor. that's all I can guess. By the way, we re-loaded the print driver before this and it didn't do any good. Hope this helps someone! --drw
Was this helpful?
Yes
No
2 people thought this was helpful

Solution #3

posted on Jan 14, 2009
Not Rated)

jan1957

Rank: Apprentice 
Rating: 0%, 0 votes
I did both of the things. I replaced the catridge and I blew out the entire insides with the canned air. It printed with a lot of verticle streaks for about 40 copies ( I just kept feeding the used paper back in and flipping it over and feeding it again so as to not waste a bunch of paper) It seems to be fine, now. I'm keeping my fingers crossed. It was NOT the toner light flashing, just the paper light.
Was this helpful?
Yes
No

Solution #4

posted on Jan 14, 2009
Not Rated)

fireb28

Rank: Apprentice 
Rating: 0%, 0 votes
Some of the newer printers a flashing red light means the toner is empty try replacing it.
Was this helpful?
Yes
No

Solution #5

posted on Jan 06, 2009
Not Rated)

bertie777

Rank: Apprentice 
Rating: 0%, 0 votes
just had the same problem today 6th of jan 2009 , 2 lights flashing, the answer is'nt above , the answer to slove the problem , i found by chance, turn off the printer and take out ubs cable, open up the top and move along the ink cart to reveal the resting plate and ink pad, all i did was to wipe the plate of ink and also the little sponge , leave the ink cart where they are .plug in the leads and press the green button and the ink cart will go up and down as normal and come to rest as normal at end of printer and the reds lights should be out and just the green light on., hope thios helps
bertie
Was this helpful?
Yes
No

Popular Solutions for Printers


Questions and Unsolved Problems for Printers


Answer
konika minolta 1600 magicolor

Answer
McAfee VirusScan Plus HP Customers-Buy Now & Save. I tried www.hp.com/go/deals5 . could... (More)

Answer
suddenly the printing speed is very low (in test mode and on line mode). we have do setup reset and... (More)

Answer
stripes across prints, 1 cm apart, hp1055 - any ideas?

Answer
My DTC 550 does want to load the card, i try to check i found the roller rotate clockwise direction,... (More)


6 Other Users Have The Same Problem - Continued

Comment by cinniscec, posted on Jul 10, 2008

2 sheets of paper have jammed in rollers

Didn't find what you were looking for?

Describe your problem:

Select a Category:







Ask our Experts

 

Solve Your Problem Now!
Chat Live with an Expert
Chat Now
Browse popular Problems
More Common Problems
Most Common Problems for:
For Printers:

Top Printer Experts

Rank: Guru Guru  

Solutions: 727
Member Since: October 2009

Experience: 30 Years of professional repair and design.

Ask Me
Find more Printer Experts

Top Printer Repair

(800) 836-9287
Celebrating 14 Years Of Outstanding Printer Repair...
Laser Repair 911

(972) 907-9771
Printronix, IBM, Tally, Genicom, TallyGenicom,...
Sinca Printers, Parts & Repair


       
Solve Your Problem Now!
Chat Live with an Expert
Chat Now

X
Continue
When the original poster rates a solution that was given to his own problem, that rating is locked!
X

Are you sure the solution content is Inappropriate?
   
Tech buddies can communicate directly to answer questions. Become a Tech Buddy and have direct access to your favorite expert for FREE!
Insert Link
Insert Image
Insert You-Tube clip
Insert List
Insert List
Spell Check

What is this?



Select