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Paper jam as red lights are flashing - Printers & Copiers

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  • cinniscec Jul 10, 2008

    2 sheets of paper have jammed in rollers

  • kuntrygurl Oct 02, 2008

    i have taken all the paper out of the machine - red light is still flashing- took paper tray out, took printer cartridge out, turned off and back on - red light is still flashing

  • Anonymous Oct 18, 2008

    Same here..tried everything...holding down the button while I restart hoping it will reset something.
    Checked the paper path, taken paper out of the tray and put it back in.
    That damned flashing light is still there.

  • Anonymous Nov 03, 2008

    Light is flashing over and over. Taken out paper, put in paper, turned off printer, back on, held the button, pushed the button, still won't do anything!

  • jan1957 Jan 13, 2009

    Same here..tried everything...holding down the button while I restart hoping it will reset something. Checked the paper path, taken paper out of the tray and put it back in. Unplugged and replugged usb, unplugged and replugged power cord. That damned flashing light is still there. Can't print anything!!!!

  • Anonymous Jan 27, 2009

    I have the same problem. Followed the guides provided by brother and that did not help


    Answer to your Frequently Asked Question:
    How do I clear the flashing Paper LED (light)?





    The Paper LED flashing can be caused by no paper in the manual feed
    slot, a paper jam, the front cover is open, the back cover is open, dust
    on the drum, a memory full error, a print overrun error or not having a drum installed.

    Note: Be sure that a toner AND drum assembly is installed in the machine
    before continuing. A machine may exhibit a jam message if a drum or toner isn't installed or isn't installed properly. The drum is
    a separate part from the toner cartridge and the two parts fit together
    tomake the drum and toner assembly. The problem may also happen from
    usinggeneric/third party/non-Brother supplies.

    To clear the Paper LED flashing, follow the steps listed below:

    Brother strongly recommends that customers do not use generic drum units
    and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set
    temperatures that are matched exactly to each of our individual toner
    formulations. Each individual component is designed to work with the
    other to ensure quality and reliability. Using non-Brother supplies may
    affect the hardware performance, print quality and machine reliability.
    The Brotherlimited warranty does not apply to any problem that is caused
    by the useof third party drum units, toner cartridges or toner.

    Warning: If you just used the machine some parts inside the machine are
    extremely hot.

    1. If the paper source setting of the program you are printing from or
    the Brother printer driver is set to Manual feed, the Paper LED will
    flash prompting you to load a sheet of paper, an envelope, or a label in
    the manual feed slot of the printer. It can also be caused if the document you are trying to print was created as a letter,
    mailing, or label.

    2. Using both hands, slide the manual feed slot paper guides on the
    front of the printer to the width of the paper that you are going to
    use.

    3. Using both hands, put one piece of paper in the manual feed slot
    until the front edge of the paper touches the paper feed roller. When
    you feel the printer pull in the paper, let go and the printer will
    print the document. If the Paper LED continues to flash and the printer
    does not pull in the paper, this issue was not caused by a manual feed
    command, continue with trouble shooting.

    4. Open the front cover by pulling the tabs on the left and right side
    of the printer towards you.

    5. Remove the drum/toner assembly by lifting it up slightly at the
    center and pulling it out to the front. Place the drum/toner assembly on
    a piece of disposable paper or cloth to avoid spilling and scattering the toner.

    6. Clean the primary corona wire inside the drum unit by gently sliding
    the blue tab on the top from right to left and left to right several
    times. Return the blue tab and snap it into the home position. If you
    don#t, printed pages may have a vertical stripe.

    7. Remove the toner cartridge from the drum unit holding down the lock
    lever (purple tab) on the left side of the drum unit and lift the toner
    cartridge out.
    *Handle the toner cartridge carefully. If toner scatters on your and or
    clothes, immediately wipe it off wash it with cold water.

    8. If there is paper in the drum unit, gently remove it.

    9. Examine the inside of the printer where the drum was installed. If
    there is paper inside the printer carefully remove it.

    10. Reset the toner cartridge into the drum unit (be sure it clicks
    into place).

    11. Reinstall the drum/toner assembly into the printer.

    12. Close the front cover. If the Paper LED is still flashing, continue
    with trouble shooting.

    13. Turn the Brother printer around with the back of the printer facing
    you.

    14. If the back cover is open, close it securely. If the Paper LED is
    still flashing, continue with trouble shooting.

    15. Open the back cover.

    16. Open the black plastic inner chute by pressing on the release tab
    located on the right side of the chute.
    Note: The inner chute has a diagram on it of a piece of paper being
    removed from the printer.

    17. If there is paper inside the printer carefully remove it.
    NOTE: If paper is wrapped around the orange roller do not try and remove
    it. The printer has a one year limited exchange warranty. If the printeris in warranty, call Brother Customer Service at
    1-877-BROTHER (1-877-276-8437) for warranty options. If the printer is
    out of warranty, contact a Brother Authorized Service Center for repair
    by clicking on the link below:
    http://www.brother-usa.com/service/defau...

    18. Close the back cover. If the Paper LED is still flashing, continue
    with trouble shooting.
    NOTE: The inner chute will close automatically when the back door is
    closed.

    19. Pull the paper tray completely out of the printer.

    20. If there is paper jammed in the paper tray or underneath the
    printer, gently remove it.

    21. Reload the paper in the paper tray. The tray can hold up to 250
    sheets of 20 lb paper. Do not over fill the tray. There is a maximum
    paper mark located on the top of the right and left paper guide. It
    looks like a V cut out in the plastic.
    NOTE: If you are using special paper and the machine has problems
    feeding it from the paper tray, try loading the paper in the manual feed
    slot.

    22. Put the paper tray firmly back into the printer. If the Paper LED is
    still flashing, continue with trouble shooting.

    23. To troubleshoot a Memory Full error, press the Go button on the
    printer to print the data remaining in the printer. Cancel the print job
    if you want to delete the data remaining in the printer by pressing the Go button for about 4 seconds until all the LEDs light up.
    The Ready andPaper LEDs will flash as the job is being cancelled. If
    this does not clear the error, reduce the print resolution in the
    Brother printer driver or reduce the complexity of your document. If the
    Paper LED is still flashing, continue with trouble shooting.

    24. To troubleshoot a Print Overrun error, set the page protection in
    the Brother printer driver to AUTO. Change the following settings in the
    printer driver and try again. The best combination of these settings will vary depending on your document:
    Graphics mode
    TrueType mode
    Use Printer TrueType Fonts



    For further assistance

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6 Answers

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I had this same problem and fixed it today. I had a paper jam 3 days ago and after opening the back and removing the jammed paper, the red paper light continued to flash no matter what I did. But today, what I did fixed it.
I opened the outside back "door" on the printer. Inside that, there is a black panel with a warning "hot" label on it, and blue "buttons" that you can press to release the roller to un-jam paper that is caught. I carefully un-hooked that black panel and lowered it down just like I did to un-jam the paper. At this point, you will see in the center of this black panel, a small toothpick-like black sensor "stick" for lack of a better word. This "stick" is attached to some kind of rod that connects at the right side of the black panel. I gently moved the rod back and forth...it has about 1/8th of an inch movement left to right. and I re-positioned the black "stick" so that it lined up better with the inside of the printer. Then, I re-attached the black panel into place and shut the outside "back door" on the printer and viola! the red light was off and the green light was on. So I have to believe this whole problem is related to that little black "stick" thing and it must be some kind of sensor. that's all I can guess. By the way, we re-loaded the print driver before this and it didn't do any good. Hope this helps someone! --drw

Posted on Mar 03, 2009

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JDRW is correct.

That little "Stick-thing" is a rod connected to the sensor inside the printer that triggers the warning for paper jams.

The little "stick-thing" is part of a rod assembly that extends to the right side (if you're looking at the back of the printer) of the printer. It is connected to the black panel via a couple of semi-circular channels and held with a spring.

Unfortunately the rod connecting the "stick" part of the sensor trigger and the actual sensor trigger is somewhat flexible and a good paperjam (particularly with thicker paper) can dislodge the rod from its semi-circular snaps and, hence, the "stick" won't line up to the channel in the black panel in which it normally rests.

Run you hand along the inside of the black panel making sure that you genltly press the rod back into place so the "stick-thing" part of the sensor actuator can gently fall into the little channel for it in the black panel.
Close everything up and, like JRW said, VOILA!

Posted on Apr 16, 2009

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Just had the same problem today 6th of jan 2009 , 2 lights flashing, the answer is'nt above , the answer to slove the problem , i found by chance, turn off the printer and take out ubs cable, open up the top and move along the ink cart to reveal the resting plate and ink pad, all i did was to wipe the plate of ink and also the little sponge , leave the ink cart where they are .plug in the leads and press the green button and the ink cart will go up and down as normal and come to rest as normal at end of printer and the reds lights should be out and just the green light on., hope thios helps
bertie

Posted on Jan 06, 2009

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My red light flashing problem on my HL-2040 was caused bythe plastic horizontal rod out of alignment in the back of the printer. Steps:
1. Open the back cover/door. 2. Gently pull the tab toward to open the Rear Chute Cover (plasticflap) inside (page 78 of User's Manual). 3. Look closely at the bottom rod of the Rear Chute Cover tomake sure everything is aligned. The two"tabs" (one long and one very short) on this rod should fit right into theallocated slots. 4. If not, adjust the rod so the right end extension of therod will block the paper sensor when the chute cover is pushed in by the backcover. Hope this helps - I wasted hours trying to fix this problem.

Posted on Oct 16, 2010

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I did both of the things. I replaced the catridge and I blew out the entire insides with the canned air. It printed with a lot of verticle streaks for about 40 copies ( I just kept feeding the used paper back in and flipping it over and feeding it again so as to not waste a bunch of paper) It seems to be fine, now. I'm keeping my fingers crossed. It was NOT the toner light flashing, just the paper light.

Posted on Jan 14, 2009

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Some of the newer printers a flashing red light means the toner is empty try replacing it.

Posted on Jan 14, 2009

6 Suggested Answers

  • 163 Answers

SOURCE: Lexmark E232

oh my GOD ,PLESE OPEN ITS ELECTRONIC BOARD AND REINSTALL IT PROPERLY

Posted on Sep 19, 2007

SOURCE: Re: paper jam in brother laser printer hl 2040 : paper red ligh continue to flash

Besides your helpful
there are extra doing steps to make my printer back to normal:
- Remove completely the unit toner cartridge, check paper jammed in that unit
- open the basck lid of the printer , remove all paper jammed in that arrea
- Blow out the container inside of the printer, to blow away all paper depris and dust.

- re-install unnit toner, close back lid\re-strat printer like your suggestion
Many thanks
Have a Nice Day
FP
714-715-6412

Posted on Feb 13, 2008

  • 1 Answer

SOURCE: Flashing red light - no paper jam

I had this problem and couldn't figure out until I opened the front, pulled out the toner cartridge and found a paper jam.  Removed it and now I have the green light.

Posted on Nov 14, 2008

  • 1 Answer

SOURCE: lights flashing, printer won't print as a result of a paper jam

Hi Girlemom. Just had the same problem here. Lift up the lid and slide the ink cartridges to the left. If they are stuck in the middle, this will prevent the printer from starting properly. Then, unplug it, plug back in, and turn on. It should restart normally.

Posted on May 21, 2009

pineworks
  • 4041 Answers

SOURCE: two red lights flash simotainiously, no paper jam,

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 26, 2010

  • 13 Answers

SOURCE: Brother HL-2070N red "paper" light flashes after a paper jam

http://welcome.solutions.brother.com
Try this
[LED Indication]

The Paper LED is flashing.

Meaning of LED Indication
Front cover is open:
Close the front cover of the printer.

Back cover is open:
Close the back cover of the printer.

Paper jam:
Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the Go button.

No paper fed manual feed slot:
Put the paper back in the manual feed slot.

Memory full:
The printer memory is full and the printer cannot print full pages of a document.

Print overrun:
A print overrun occurred and the printer cannot print full pages of a document.

Clean drum unit:
The corona wire needs to be cleaned.


Oleg Andrukh IT Specialist
PhillyCopiers.com 215 364 3774

Posted on Apr 21, 2010

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