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try this... open up a windows with the music you want on the mp3 player, then open a windows with your mp3 player, it should be listed under my computer\your mp3 player\internal storage\music and then just drag and drop your music over to the music folder on your mp3, and please note that might not be the exact location of yours im just using mine as an example, also when you connect it if it asks what you want to do with this, click on open and there you go
this MP3 PLAYER, may have become corrupted after the transfer of music, if you are still valid for warranty, contact phillips and ask them about it or take it back to the store where you purchased it and tell them about the problem and what happened
Repair the GoGear - warning: this will delete all files from your player.
1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new -Tha Mp3 Doctor