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Konica 7115 copier

For some reason the copier stuck on 5 1/2 x 8 1/2 under SIZE and I couldn't get it back to 8 1/2 x 11 to make standard copies even though I load all the paper correctly in tray 1. Please help....thx

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Not familiar with that machine, but
most of these problems are simple, usually customer errors

1-some have sensors in the bak of the machine where the tray slides in, remove ray and look for paper in the back
2-is there any slides or something to adjust to say it is 8.5x11?
3-switch trays is it recording the correct size- if yes the sensors are ok
4-take alook at the other tray it is probably set for a different size paper, try switching it to letter and see if there is a difference in the way the trays are
4- it could be set wrong in the menu
5-bad sensors

Posted on Jun 20, 2008

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