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I put two cds in my computer at once and one got stuck and when i got it out it doesnt open and close when i click the button anymore. -Compaq Presario SR1630NX-

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Try manually opening the eject tray by inserting a paperclip in the pinhole you will normally find under the eject tray. once it has opened try to pull it slightly with some pressure then press the button again. this can be a mechanical problem where the tray looses its synchronize sequence with the motor

Posted on Jun 19, 2008

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Replace it!

Posted on Jun 19, 2008

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Posted on Jan 02, 2017

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1 Answer

When i try to install the Ethernet Driver for my OptiPlex GX270 it doesnt install properly. The installation process doesnt respond anymore and shuts down. Any suggestions?


Right click on My Computer and go to Properties, once there go to Device Manager, find the network card (it should have an exclamation mark next to it), right click the device and update driver software, choose to browse to a location and then browse to C:\DELL\, you will find the drivers in a folder that is named with letters and numbers identical to the filename for the driver installer, the 'OPEN' button will gray out until it detects drivers in the folder, once it is clickable again, click it.

May 05, 2011 | Dell OptiPlex GX270 PC Desktop

2 Answers

I want to restore my dimension c521 to factory setting


Hi lorenzovrfs, "To 'restore' the Computer to Factory Settings."


Follow these instructions:

  • "Restart the Computer."
  • While the Computer is "Booting-up!
  • Press [F8] button.
  • The {Advance Boot Option} window will open.
  • Click on the [Down] arrow to choose: "Repair Your Computer."
  • Now, press the "Enter" button.
  • Next, select the {Language} preference.
  • "You will Log-in as the "Administrator."
  • "Do not 'attempt' to do any work, while the "Restore is running!"
  • Once the [Restore is complete].
  • Click on the "Finish" button!"
!Important: "Take a 'moment to rate the help', so I can get 'credit' for the work.

Thank you!" - paul7of9


Mar 12, 2011 | Dell Dimension C521 PC Desktop

1 Answer

It doesn't open by pushing the button and I can't find a hole to manually open it. there is a hole for the cd drive underneath the dvd drive.


Try opening "My Computer" and right click on the drive - choose "Eject"
Be patient if it doesnt open straight away, if you press the button multiple times, or choose eject many times it can get stuck in a cycle of open/close routines.
Also try rebooting and then the 'my computer' eject way again

Oct 31, 2010 | Gateway 420GR PC Desktop

1 Answer

Computer asks for recovery disk


recovery disk for the model you're looking for is already installed within the hard drive, you can burn the disks out straight from the hard drive. the catch is, you can only do it once. so if you've already burned the recovery disks to CDs (or worse, if this computer belonged to someone else) you won't have access to the recovery disks anymore...

Aug 31, 2010 | Compaq Presario SR1010NX (DW254A#ABA) PC...

1 Answer

DVD Drive door will not always open. No obstructions. DVD Drive light flashes, but door will not open. Is ther some software conflict?


The door drive motor may be frozen.
  1. Shut down the computer and unplug it.
  2. Open the computer casing to access the DVD drive from inside.
  3. Disconnect the cable on the DVD drive leaving only the power supply connected to it.
  4. Turn on the computer.
  5. Push the OPEN/CLOSE button on the DVD drive. If it does not open, the drive is broken or the door drive motor is defective. If it opens, push the button repeatedly to open and close the door repeatedly to release any frozen part.
  6. If the door does not stuck anymore, shut down the computer.
  7. Reconnect the cable and turn on the computer.

Oct 30, 2009 | Sony Computers & Internet

2 Answers

I want to install the bluetooth software in my laptop.


Good morning! I presume that you have the CD driver of the Bluetooth software that you want to install in your computer, if there is. then put it in the CD drive of your computer, if the CD driver have the autoset-up configuration then bluetooth installation menu will appear automatically on the screen of your computer then just follow/click the installation instructions. If CD driver have no autoset-up config, then we have to click Start icon then click Run then Browse then look in the CD drive then click Open then locate the Set-up.exe icon then click OK. best regards

May 07, 2009 | Compaq Deskpro EN 6500+ Model 6400 CDS PC...

2 Answers

No sound on computer


Use the HP or Compaq application recovery process to restore the audio driver to their original files and settings. You can find the software program in the start menu under either HP Tools , HP Help & tools , or Compaq , Compaq Tools .
To reinstall any driver that originally came with your computer, first make sure that the driver is available in Application Recovery as follows :
  1. Click on Start , All programs , and then Hewlett-Packard or Compaq . NOTE: If the Hewlett-Packard or Compaq folder does not appear, skip to the next step.
  2. Then, click on any of the folders below (just one of them will be available depending on the model of your computer):
    • HP Pavilion PC Tools ,
    • Compaq Presario PC Tools ,
    • PC Help and Tools , or
    • PC Recovery Tools .
    Figure 5: EXAMPLE of one possible start path. c00786597.gif
  3. Click HP or Compaq Application Recovery .
  4. Select Driver Installation and click Next . Figure 6: Application and Driver Recovery window c00786600.gif
  5. View the list of available drivers to make sure that the name of the driver that you want to restore is available. Close the window by clicking Cancel once you have verified the name. Figure 7: List of drivers c00786601.gif
Next, remove the currently installed driver in Device manager as follows:
  1. Click Start , right-click My Computer and then select Properties .
  2. Click the Hardware tab and then the Device Manager button.
  3. Double-click the section that contains the driver that is going to be reinstalled and delete the entry that applies to that driver. To do so, right-click on the entry and select the Uninstall option. Figure 8: Device Manager c00786602.gif NOTE: A warning may appear. Click OK to continue.
  4. Once the uninstallation is finished, click on OK and restart the computer.
Once the driver has been uninstalled, install the new driver as follows:
  1. Open Application Recovery again.
  2. Select Driver Installation and click Next .
  3. Select the driver name and click Install . Figure 9: List of drivers c00786603.gif
  4. Once the installation is finished, click on OK and Quit .
  5. Restart the computer. The driver is restored.

Oct 14, 2008 | HP Pavilion a305w (DM181AR) PC Desktop

1 Answer

Hello I have windows vista,I put parental control on my computer and I dont need it anymore. How do I disable this program, I am the adminstrator and have the pass word. The closest I came was through...


Go to Start then open Control Panel.
Look for Accounts then Setup Parental control.
Choose the account you want to manage the Parental Control settings.
Under Parental control choose disable.

Aug 25, 2008 | Computers & Internet

1 Answer

Can't read, burn cds


have you tried different cds? or just 1 same cd?

Oct 19, 2007 | Compaq Presario 5000 PC Desktop

1 Answer

Drive E wont read media


Again go to my computer, to find properties/hardware/device- highlight the drive, right click and refresh or scan for hardware changes.
If its found your device works properly if not found please check when is your drive’s gate open to push the open button?
If yes please shutdown your pc and check your drive data cable.

Oct 17, 2007 | HP Pavilion a340n (DQ099AABA) PC Desktop

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