Question about HP OfficeJet 6210 All-In-One InkJet Printer

1 Answer

When i send a print nothing happens. I opened the lid to check for a jam. nothing. but when i closed it the screen on mu printer says carriage jam.....

I had used the printer the day before with no problems. I turned it off before bed. In the morning I turned it back on and sent a print. The printer did nothing. I went to the printer section in control panel and sent the print again. It had the document I was sending in queue for about 1 second then it disappeared and again the printer did nothing. I did make a copy with it so the copier is working fine. Then I lifted the lid looking for a jam and saw nothing. When I closed the lid the printer beeped and said "carriage jam" and the screen on my cpu said the cartridges cannot move, their is a jam. Also my cpu is saying the printer is "ready" so the connection to the cpu seems to be connected fine. Can someone give me some advice? THANK YOU!!!!!

Posted by on

  • twstephens Jun 19, 2008

    Also the cartriges are moving. When I turn it off they move from side to side like normal.

  • twstephens Jun 21, 2008

    ok, now check this out. when i open the lid to check the cartiges a window opens on my cpu saying "door is open" and it had a link on the left side of the window, "check ink levels". so i click it and it takes me into another window where i can see ink levels. their is a tab for config.... so i go there and it has the option "send test print" i click it and IT SENT THE PRINT, THE PAGE PRINTED PERFECTLY!!! But i closed the window and tried to print the page i was on at the time and it again did nothing. Is this problem in my cpu?

    thanks!!

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 70 Answers

Sounds like the "deadly embrace" problem...

Computer says to itself "waiting on printer status"
Printer says to itself "waiting on computer status"
Results....nothing.

Try this:
1. Shutdown (using the normal operating system shutdown) the computer.
2. Turn off and unplug both the computer AND the printer at the same time.
3. Plug the printer back in first (and if necessary, turn it on) THEN
4. Plug in the computer and allow it to start normally.

Now try a print.
Let me know if this works for you.

Posted on Jun 21, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

After a paper jam which I released by pulling from the front (bad, I know), my HP deskjet 3520 printer has stopped grabbing the paper and won't feed. Its wheels just spin like rapid fire once, twice, and...


You could try the following:
1.Unplug the printer and remove the paper tray.
2. Move the carriage all the way to the right.
3. Close the lid and plug the printer back in.
Wait until printer stop to cycle.
4. Open the lid. Carriage should return to nomal position.
5. Close lid and try printing again.

Feb 03, 2011 | HP DeskJet 3520 InkJet Printer

2 Answers

HP Offiicejet5610 All-In-One. Carriage slams left and right.


your printer needs servicing. plz take it to some professional

Feb 02, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Printer says carriage jam, but I cannot see what the problem is.


I had a "carriage jam" error message.

My son gently wiped down the metalic strip that tells the carriage where it is. It worked for a couple of days and then the "carriage jam" message came back.

I took my 7210 apart, took the drive belt off/put it back on (not easy), and found nothing wrong with it. So, I put it back together. I noticed that if I pushed the print carriage all the way to the left, closed the lid, and pressed "OK", the print carriage would move a couple of inches to the right. It did this repeatedly. I figured the motor was working, but there was too much friction on the carriage. I put some 3-in-one oil on my finger and put a thin coat on the front, top, and back of the rod that the print carriage rides on. I then ran the carriage back and forth about 20 times. I closed the lid and it works fine.

I had the same problem with my DVD player. The head was hanging up on the two chrome plated rods that supported the head. I put some 3-in-one oil on the rods, ran the head back and forth, and it has worked ever since.

You might also check the belt to make sure that there is nothing that might cause it to hang-up.

Kevin

Nov 29, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Carriage jam


Hi...

Try to move the carriage maually left and right ..still does not work...service the printer.

Regards
debroy

Nov 25, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Hp officejet 7210 allin one,carriage jam,tried all hp troubleshooting


I had a "carriage jam" error message.

My son gently wiped down the metalic strip that tells the carriage where it is. It worked for a couple of days and then the "carriage jam" message came back.

I took my 7210 apart, took the drive belt off/put it back on (not easy), and found nothing wrong with it. So, I put it back together. I noticed that if I pushed the print carriage all the way to the left, closed the lid, and pressed "OK", the print carriage would move a couple of inches to the right. It did this repeatedly. I figured the motor was working, but there was too much friction on the carriage. I put some 3-in-one oil on my finger and put a thin coat on the front, top, and back of the rod that the print carriage rides on. I then ran the carriage back and forth about 20 times. I closed the lid and it works fine.

I had the same problem with my DVD player. The head was hanging up on the two chrome plated rods that supported the head. I put some 3-in-one oil on the rods, ran the head back and forth, and it has worked ever since.

You might also check the belt to make sure that there is nothing that might cause it to hang-up.

Kevin

Nov 24, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Carrier jam on printer


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 28, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Carriage jam


I had a "carriage jam" error message.

My son wiped down the metalic strip that tells the carriage where it is. It worked for a couple of days and then the "carriage jam" message came back.

I took my 7210 apart, found nothing wrong with it and put it back together. I noticed that if I pushed the print carriage all the way to the left, closed the lid, and pressed "OK", the print carriage would move a couple of inches to the right. It did this repeatedly. I figured the motor was working, but there was too much friction on the carriage. I put some 3-in-one oil on my finger and put a thin coat on the front, top, and back of the rod that the print carriage rides on. I then ran the carriage back and forth about 20 times. I closed the lid and it works fine.

I had the same problem with my DVD player. The head was hanging up on the two chrome plated rods that supported the head. I put some 3-in-one oil on the rods, ran the head back and forth, and it has worked ever since.

Kevin

Aug 13, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Carriage jam


I had a "carriage jam" error message. I took my 7210 apart, found nothing wrong with it and put it back together. I noticed that if I pushed the print carriage all the way to the left, closed the lid, and pressed "OK", the print carriage would move a couple of inches to the right. It did this repeatedly. I figured the motor was working, but there was too much friction on the carriage. I put some 3-in-one oil on my finger and put a thin coat on the front, top, and back of the rod that the print carriage rides on. I then ran the carriage back and forth about 20 times. I closed the lid and it works fine.

I had the same problem with my DVD player. The head was hanging up on the two chrome plated rods that supported the head. I put some 3-in-one oil on the rods, ran the head back and forth, and it has worked ever since.

Kevin

Jul 19, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Carriage jam


My wife had replaced bith ink cartridges and the carriage was also jammed! what she did was helped the cartridge carrier up some and it finally clicked in!!

Jan 23, 2008 | HP PSC 1610v All-in-One Printer

Not finding what you are looking for?
HP OfficeJet 6210 All-In-One InkJet Printer Logo

627 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96627 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...