Question about HP OfficeJet 6210 All-In-One InkJet Printer
I had used the printer the day before with no problems. I turned it off before bed. In the morning I turned it back on and sent a print. The printer did nothing. I went to the printer section in control panel and sent the print again. It had the document I was sending in queue for about 1 second then it disappeared and again the printer did nothing. I did make a copy with it so the copier is working fine. Then I lifted the lid looking for a jam and saw nothing. When I closed the lid the printer beeped and said "carriage jam" and the screen on my cpu said the cartridges cannot move, their is a jam. Also my cpu is saying the printer is "ready" so the connection to the cpu seems to be connected fine. Can someone give me some advice? THANK YOU!!!!!
Sounds like the "deadly embrace" problem...
Computer says to itself "waiting on printer status"
Printer says to itself "waiting on computer status"
1. Shutdown (using the normal operating system shutdown) the computer.
2. Turn off and unplug both the computer AND the printer at the same time.
3. Plug the printer back in first (and if necessary, turn it on) THEN
4. Plug in the computer and allow it to start normally.
Now try a print.
Let me know if this works for you.
Posted on Jun 21, 2008
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