Question about HP OfficeJet 6210 All-In-One InkJet Printer

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When i send a print nothing happens. I opened the lid to check for a jam. nothing. but when i closed it the screen on mu printer says carriage jam.....

I had used the printer the day before with no problems. I turned it off before bed. In the morning I turned it back on and sent a print. The printer did nothing. I went to the printer section in control panel and sent the print again. It had the document I was sending in queue for about 1 second then it disappeared and again the printer did nothing. I did make a copy with it so the copier is working fine. Then I lifted the lid looking for a jam and saw nothing. When I closed the lid the printer beeped and said "carriage jam" and the screen on my cpu said the cartridges cannot move, their is a jam. Also my cpu is saying the printer is "ready" so the connection to the cpu seems to be connected fine. Can someone give me some advice? THANK YOU!!!!!

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  • twstephens Jun 19, 2008

    Also the cartriges are moving. When I turn it off they move from side to side like normal.

  • twstephens Jun 21, 2008

    ok, now check this out. when i open the lid to check the cartiges a window opens on my cpu saying "door is open" and it had a link on the left side of the window, "check ink levels". so i click it and it takes me into another window where i can see ink levels. their is a tab for config.... so i go there and it has the option "send test print" i click it and IT SENT THE PRINT, THE PAGE PRINTED PERFECTLY!!! But i closed the window and tried to print the page i was on at the time and it again did nothing. Is this problem in my cpu?

    thanks!!

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  • 70 Answers

Sounds like the "deadly embrace" problem...

Computer says to itself "waiting on printer status"
Printer says to itself "waiting on computer status"
Results....nothing.

Try this:
1. Shutdown (using the normal operating system shutdown) the computer.
2. Turn off and unplug both the computer AND the printer at the same time.
3. Plug the printer back in first (and if necessary, turn it on) THEN
4. Plug in the computer and allow it to start normally.

Now try a print.
Let me know if this works for you.

Posted on Jun 21, 2008

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Posted on Jan 02, 2017

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"Deadly Embrace" problem you answered


Tim...maybe not toast yet.

The slow moving cartridge after "boot up" from a total shutdown is normal. The system forgot everything and has to re-learn stuff like "where is the end of the carriage" believe it or not.

The disappearing print means that the system thinks there is a printer there but there isn't. The printer, on the other hand, is not getting the print either. Kind of like sending a letter to the wrong address. You sent it but it never got there. You didn't get it back so you assumed that it was received but it wasn't.

Let's try this....
1. Check to make sure that the cable between the computer and the printer are mechanically sound. This means: unplug the cable then plug it back in on both ends. (I've seen tiny insects crawl in between one pin...that's where the term "bug" came from) As you do this you may should see Windows (using MS?) acknowledge the plug but not the unplug...(...found new hardware...found printer...)
2. Check the printer "properties". Does it show more than one printer....look for "(2)" in the list.
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From your description both devices are working fine. Just the communications is hosed up.

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