Question about Avaya Lands Phones

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Dialed extension doesn't go where it's supposed to

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  • mgough Jun 23, 2008

    It's an Avaya Partner release 7 system

  • mgough Jun 23, 2008

    If you dial from the outside, you get the automated attendant and no matter what extension you dial, it goes to extension 10.  


    If you use the name lookup, then it goes to the right extension

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1 Answer

WHat model phone do you have? What Model phone system? Is it a voicemail transfer?

Posted on Jun 23, 2008

  • Anonymous Jun 23, 2008

    Are you talking the voicemail is not transferring to the correct extension? Please tell me exactly what is happening. Is this on external calls or internal?

  • Anonymous Jun 23, 2008

    OK. Is it just extensions 10-19 or does this affect 20-29 as well?

    Has this ever worked? If not there are a few settings that are wrong.

    Have you tried to make changes to the greeting recently, and that is when it started to work incorrectly? Check your "selector codes" It sounds like the "1" selector code is messed up, and not letting you enter the 2nd digit. (possibly the 2 as well)


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1 Answer

When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


  • Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
  • Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
  • Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.

  • Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
  • Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.

Aug 18, 2016 | Nortel Norstar M7310 Telephone

1 Answer

PEOPLE CANNOT DIAL AN EXTENSION


The extension range needs to be allowed in the Auto Attendant. For example, if most all of your extensions are in the 100 series range and you are trying to get to a 200 series extension then you have to have the option in the Auto Attendant (under Menu tree) for button 2 that says "Reserved in Dial plan".

If the extension is in the correct range then you should check to be sure that the extension is Dial Plan, Tables, Internal 3 Digit extensions (click devices using for older software). Make sure that extension is in the list (on the left for older software).

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How do i set ring on Flexible Buttons.....


Perhaps you are trying to set up speed dialing.
Right?

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1 Answer

"No such station" message appears when I try to


It means there's "No Such Station" :-)

VM extensions are part of the system, usually the pilot number is the lowest of the sequence. If your button got reprogrammed and you're dialing a number that doesn't exist, you'll get that error.
Start by dialing like 22, 23, 24, 25 (4 highest ports in a 0816 DSU). Reprogram the button by Intercom **1 press the button and dial 6xx where xx is the VM pilot number.

Carl

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1 Answer

I have an "unexpected file


Unfortunately it might be that either there was an update that messed up your file, or that your file got corrupted. Make sure the extension matches what it's supposed to be, just in case it just got renamed (google "show file extensions" with your operating system to find out how to check this). Hopefully you kept a backup, because it doesn't really look good.

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1 Answer

I have a problem with my Samsung iDCS 28D phone. All incoming calls used to be routed to me by default (unless caller specifically punched in a different extension). Calls are now being routed directly to...


try dialing 600 to clear call forwarding, then re-set your forwarding to busy/ no answer followed by the VM number.

I have uploaded a 'how to' video, more of these are at http://www.abbeytelecom.com

I hope this helps.

May 12, 2011 | Samsung DCS 12 Corded Phone

1 Answer

I need to know how to transfer a call into someone's voicemail on the Avaya 8410D.


hit the transfer button ,dial the extension of the other user and hit transfer again . or hit transfer and dial the voicemail extension and dial the voicemail extension of the other party and hit transfer

Apr 18, 2011 | Avaya Definity 8410D Phone

1 Answer

On the LCD show code FDA 112 whats the meaning of ?


from the phone that is forwarde hit speaker key dial 42 should be cancel code for forwarding

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2 Answers

UNABLE TO RETRIEVE CALLS ON HOLD


Hello, i hope you[re doing great.  I had a problem with the auto dial button and a solution was to change from program to set.... in the rear part of the phone, where the phone cable plugs in, there is a little switch. Try changing its position, hope this works for you too...

Feb 19, 2009 | Panasonic KX-T7020 Corded Phone

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