Hey there. You want to make sure that the cables are tight on the back of the receiver and also that the tv is on the correct channel or input. Sometimes, if the tv is on the wrong input, you can get the picture, but it will look scrambled. So if you are in the room with the receiver box, you want to make sure that the tv is on channel 3 or 4, and sometimes on an input like Video 1 or 2. If on the secondary tv, you will want to make sure that the tv is on channel 60 or 73. I hope that this helps. You can follow this link below if you need more clarification.
http://www.dishnetwork.com/SupportSection/bbs-screen
Becki Barned
DISH Network Customer Service
We would be happy to help get that fixed right away. The first thing we want to ensure is that all connected equipment is on. We want to then check what type of cable was used to connect the TV to the receiver. If you are using a Coax Cable to connect the receiver to TV1, check the receiver's back panel for the output name. If your receiver has a "TV CH 3/4 out": Tune TV to channel 3 or channel 4, back if it is labeled "Home Distribution": Tune TV to channel 62 or 75. If using non-Coax (RCA, Component, or HDMI) to connect receiver to TV1, cycle through the inputs until picture appears; Most TVs have a "TV/Video", "Input", or "Source" button. If we are still not getting a picture then unplug receiver for 10 seconds then plug it back in, this will reset the receiver, then try cycling the inputs again.
We hope these steps resolve the issue. We want to thank you for being a valued DISH Network customer!
Phillip Chang
DISH Network Customer Service Representative
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