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CSW3813 Sentry Safe won't open

Have a CSW3813 Sentry Safe. Put in code, key is unlocked, batteries are new. Handle is in down position door will not open. Handle won't even return to the horizontal position! Proceed unlock symbol visable when code entered. ??? Help...

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  • 1234bumper Jun 23, 2008

    Got the safe fresh out of the box. The door is locked in open position...new batteries and keys work. How do I get this to lock?

  • jojoyankees Sep 15, 2008

    Have the exact same problem.

  • Anonymous Oct 28, 2008

    yes, i do

  • Anonymous Apr 17, 2009

    I have the exact problem but my lever is in the horizontal position and can't turn it at all.

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5 Suggested Answers

SOURCE: Sentry Model 1610 Won't Open

I have a Sentry Model 1610 safe with an electronic lock. Entering the factory 5 digit code gives the green proceed light but the handle won't turn and the door won't open. How can I get the door open?

Posted on Sep 27, 2008

  • 2 Answers

SOURCE: new sentry csw3813 stuck open

Remove the screw from the backside of the door.

Posted on May 22, 2008

  • 1 Answer

SOURCE: Sentry Model 1610 Won't Open

just keep trying and it will open. i had to try like 20 times the other day and it finally opened. good luck because these safe's are junk !

Posted on Nov 09, 2008

  • 416 Answers

SOURCE: Sentry Safe A3819

Go to
http://www.sentrysafe.com/customerCare/OwnersManuals.aspx
Find your model (pobably in safe for business)
And download the manual
Good Luck

Posted on Dec 23, 2008

  • 1 Answer

SOURCE: new sentry csw3813 stuck open

do you have the manual i have the same problem but close and the manual is inside the safe is the original keycode but dont remember it

Posted on Jan 16, 2010

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1 Answer

Have key and code...safe will not open


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1 Answer

What do you do if the batteries are dead in my Sentry fire safe and can't put code in ?


a1 locksmith advised me to To install batteries, remove cover between knob and keypad.Unlock door with the override key provided in the plastic bag attached to the owner's manual, and open the door using the knob. Remove battery cover located on the inside back of the door by sliding to the right. Insert the four batteries as indicated. Replace the battery cover.

Jul 23, 2012 | Sentry Security Safe with Electronic Lock...

1 Answer

I put in my combintaion, the batteries are good, the lock shows unlocked, but the handle will not move


I would say try replacing the battery holder. A1 Locksmith Burlingame CA 94010 have Sentry safe locks, keys, battery holders, battery door covers, and door handles. New parts reclaimed from damaged freight returns. But only a small supply in stock.

Feb 26, 2012 | Sentry Safe Fire-Safe OA5865 Electronic...

1 Answer

How to set up th ebatteries in my sentry safe DSW5781?


Locksmiths agree
1. Remove and discard the screw (if
equipped) at the base of the lock case.
2. Turn the electronic lock case to the
right (clockwise), from 12 o’clock to
2 o’clock, and remove.
• Insert 4 new AA batteries (not included) to power
this lock.
• Replace the electronic lock case and turn to the
left (to 12 o’clock) to reassemble.
NOTE: The yellow LED will light when the batteries
need to be replaced.
3. Turn the key (if your safe is equipped with a key
lock) to the right so the lock cylinder pops out.
4. Enter the factory code. When the green light appears, you
have four seconds to turn the handle down to
open. Try this several times before proceeding to
the next step.
To unlock safe:
Enter the 5-digit factory code, a pre-programmed
user code, or a pre-programmed user pin
programming instructions. When the
green LED lights you have 4 seconds to turn the
handle and open the safe.
To lock safe:
Close the door and return the handle to the
horizontal position. For greatest security, depress
the key lock (if equipped) with your finger.

Aug 15, 2010 | Sentry Fireproof Safe

1 Answer

My sentry safe will not open after entering the code it reads "err"


You have to press the program / enter button after you enter the code How to open electronic sentry safes.
Locksmith opening instructions manual for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open

Aug 10, 2008 | Sentry Fireproof Safe

2 Answers

New sentry csw3813 stuck open


do you have the manual i have the same problem but close and the manual is inside the safe is the original keycode but dont remember it

May 18, 2008 | Sentry Fireproof Safe

2 Answers

How to open my safe with the code


How to open electronic sentry safes.

Locksmith opening instructions manual for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open

Apr 18, 2008 | Sentry Fireproof Safe

11 Answers

Sentry Model 1610 Won't Open


Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

Mar 29, 2008 | Sentry Fireproof Safe

1 Answer

New sentry csw3813 stuck open


Remove the screw from the backside of the door.

Feb 25, 2008 | Sentry Fireproof Safe

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