Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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The headphone interior cable does not work.

I changed the headphones of my Zune numerous of times. Untill I finally figured out that the problem wasn't the headphones but it was the inside part that allows the music to flow through the headphone.

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  • KathyyWatty Jun 22, 2008

    Thank you so much for your solution Aaron. I really appreaciate it and it really helped me.

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  • 265 Answers

Hey Kathyywatty,

The problem you're encountering may not necessarily be a loose internal connection, and may instead be a defective headphone jack. In cases when headphones are unable to make a secure connection, users may only experience sound coming from one of their headphone's speakers, a static-filled signal or no sound at all.

While there may be some third-party parts suppliers that carry replacement components you can install on your own, I'd strongly suggest contacting either the toll-free Zune support hotline or your local repair facility for further assistance. Any repairs that are not performed by a factory-authorized technician may void any warranty coverage you still have on your Zune.

If you're not sure how to contact Microsoft, you should be able to reach their technical support by calling 1-877-GET-ZUNE (877-438-3269). Additionally, if you're not quite sure where your local repair facility is, you may always bring your product into the Geek Squad® counter at your local Best Buy™ store for service and support.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 20, 2008

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