Question about Kodak EasyShare DX6490 Digital Camera

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Kodak DX6490 error E45

I have a 4 yr old Kodak DX6490. When I turn it on, the lens fails to extend (while making a noise) and I get an LCD readout "Camera error # 45. See User's Manual".
I tried to 'gently' tap the side of the lens while turning on to remove any grit etc but to no avail.

I luv this camera - pls help !

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  • Anonymous Jul 03, 2008

    says e45 when i turn it on

  • bkutcher701 Jul 05, 2008

    Kind of the same problem. Only difference is mine doesn't make any noise when I turn it on. Lense does not extend, no noise, and error code 45

  • tabster113 Sep 03, 2008

    I am having the same problem without the noise

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Hi...
i fix the problem.
2 years after the problem, i extend the lense and twist hard to the left.
then put it in the original position.

voilaaa..it works..

Posted on Dec 20, 2010

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This is actually a known problem or defect with this camera. Sometimes, if you point this out to kodak, they will fix it. I would go to the kodak site and write to them about it, or if there is a number, call that number. This didn't happen to me, but I came across this information when researching a different problem with the same model camera. I wish I could point you to the exact info, but it was a while back. The forum that I was on...some people were able to get their camera fixed, even though it was past warranty, and some were not.

Posted on Sep 09, 2008

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Posted on Jan 02, 2017

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Hi! I have a big problem with my camera and I'm really worried. I have the Kodak EasyShare DX6490. I noticed other people online have the same problem, but I haven't found a good answer. When I...


Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Sep 01, 2011 | Cameras

1 Answer

The camera turns on then shuts back off again


hat type of problem is usually associated with a lens extend error.

It is usually caused by weak batteries or dropping the camera.

Keep your eye on the LCD screen when you turn the camera on.
Do you see any type of error message?

Now turn the camera on again and help the lens extend by gently pulling on the lens as it extends.
Does the camera stay on when you do that?

Sep 24, 2010 | Kodak EasyShare Z740 Digital Camera

1 Answer

Kodak EasyShare DX6490 showed error # E45 on the screen when I tried to turn it on. After a while of trying to fix it, it doesn't even show that anymore. Now when I turn the dial the icon I turn it to...


Hello

The problem is that the lens has become stuck in the barrel after dropping it. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Aug 12, 2010 | Kodak EasyShare DX6490 Digital Camera

1 Answer

A stupid mistake and now my kodak easyshare dx6490 lens comes off


Hello, This happens quite often and the bad news is it is not worth the cost of repair,the good news is you can sell it on E-Bay for parts and by a good used one to replace it.If you buy a good used DX6490 you can still use your battery,charger,and other items from your old camera.
I have several very nice DX6490 units that I sell.
Best Regards, Russell hounddogellie@gmail.com

Jun 28, 2009 | Kodak EasyShare DX6490 Digital Camera

1 Answer

Kodak dx6490 Powers up and shuts itself off.Battery is charged!


Hello, Sounds like you may have a battery problem. The DX6490 battery loses it's capacity over time, If the battery is a couple years old they are known to fail. May not be any problem with camera, try a new battery and let it charge completely before installing it.
Best Regards, Russell

Dec 01, 2008 | Kodak EasyShare DX6490 Digital Camera

1 Answer

Lens barrell doesn't retract for zooming out, only for shutting off.


Hello, Sounds like you have a drive motor/gear assembly malfunction,this type of failure is costly to repair.
Best Regards, Russell

Oct 29, 2007 | Kodak EasyShare DX6490 Digital Camera

2 Answers

Camera error # E45


Camera error # E45 may be caused by the shutter/lens mechanism failure. This needs the cameara to be sent to Kodak if you are to use your warranty but seeing you may be far off from where you bought it here is my suggested solution-: 1. Put the Camera on the AC Adapter and switch it on. This may solve your problem if not... 2. Slightly smack or tap the side of the camera or lens several times with your shoe or boot while switching it on . This may shake off the dirt stuck between the shutter mechanism and release your camera to work again. Do not smack or hit it on a very hard surface. Please advise me if this worked for you. Thanks for using Fixya.com for your requirements.

Aug 26, 2007 | Kodak EasyShare DX6490 Digital Camera

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